Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Shahan Subzwari

Shahan Subzwari

Milton,Canada

Summary

VMware, Storage, Networks, Disaster Recovery,RDBMS, Migrations, Backup Recovery, Performance, Escalations, Troubleshooting

Overview

19
19
years of professional experience

Work History

Senior Network Virtualization Engineer

VMware
Toronto, ON
06.2011 - Current
  • Work with private/public cloud teams to design and implement requirements for NSX cloud solutions
  • Design solutions in VMware NSX technologies with focus on Local Load Balancer, Firewall as a
  • Service, Multicast Support, Advanced network monitoring, and Micro segmentation - Integrate VMware NSX products and solutions with other software and services - Build cohesive networks between NSX and Traditional routing environments - Testing for end-to-end Cloud based vSphere environment
  • Interface with storage teams for automated build solutions - Create test cases and perform integration testing
  • Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Identified and resolved network performance issues.

IT Systems Administrator

Sandvine
Waterloo, ON
04.2010 - 06.2011
  • Virtual environment VMWare ESXi 4.1 and EMC storage
  • Microsoft Exchange 2007/2010 Design, Migration, Maintenance, Backup/Restore and DAG Cluster
  • Daily operational tasks, procedures, processes and troubleshooting
  • Scripting using VB / VBS for network logon and domain policies
  • Supporting helpdesk on critical incidents and tickets
  • Symantec Endpoint Protection 2011 planning and deployment
  • Linux troubleshooting and support
  • Microsoft Windows Servers 2008 2003 troubleshooting and support
  • Provided support for complex issues related to software tools, applications and databases.
  • Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
  • Analyzed and developed technical and functional specifications for databases.
  • Worked with software vendors to analyze and resolve software installation and ongoing support issues.
  • Supported end users in selecting, procuring and using software applications.
  • Communicated with data architects, programmers and engineers to keep projects on track.
  • Defined synchronization plan for patch management.
  • Migrated existing databases from one platform to another with minimal downtime.
  • Resolved customer queries related to database issues promptly and accurately.
  • Analyzed system logs regularly to identify any potential problems or suspicious activities.
  • Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.

ITO Service Delivery Consultant

Hewlett Packard Enterprise, Hewlett-Packard
Mississauga, ON
03.2009 - 03.2010
  • Provided technical guidance and advice to clients on service delivery issues.
  • Delivered customer support services in line with agreed SLAs.
  • Monitored performance of service delivery processes and identified areas for improvement.
  • Assessed customer requirements and provided appropriate solutions to meet their needs.
  • Analyzed data from various sources to identify trends in service delivery operations.
  • Collaborated with cross-functional teams to ensure successful completion of projects within deadlines.
  • Maintained and monitored data center infrastructure to ensure high availability of services.
  • Configured, tested, and troubleshot server hardware components such as CPUs, memory, disk drives and network interface cards.
  • Performed routine maintenance activities such as patching, software upgrades and system backups.
  • Monitored server performance metrics such as CPU usage, memory utilization, storage space consumption and network traffic.
  • Provided technical support to users in resolving their queries related to data center operations.

Network and Systems Engineer

Aga Khan University
Karachi, Pakistan
06.2006 - 07.2008
  • Provide server based support for applications running on Microsoft products ( SQL Server, Windows2003, IIS5/6, Exchange 2003/2007, ISA 2004/2006,Clustering,VPN,Terminal Services)
  • Troubleshoot network issues by applying networking skills & find root cause for issues and incidents
  • Provide application support for Enterprise IT developed applications
  • Reliable Offsite and Branch Office Connectivity via ISA 2004/2006 Site-to-Site VPN
  • Transit internet connections to 4 service providers (PTCL, TW1, FLAGTel, and NTC)
  • Provide technical support around HP SAN based products
  • Automated software installations including Windows patches using WSUS and application updates by way of utilizing SMS Server
  • Ensure all issues are logged and documented with the right corrective actions in CA Helpdesk
  • Implemented procedures for backing up and restoring databases.
  • Resolved customer complaints regarding database operations or performance issues.
  • Monitored production systems for potential issues or errors.

Network Security Administrator

Infinilogic
Karachi, Pakistan
02.2005 - 06.2006
  • Responsible for implementation of Network Services, Network Optimization, Network Connectivity, Network and
  • Systems Security, Monitoring and Internet Connectivity which was essential for the In-house Call Center and Support Services being offered to several customers in UK
  • Successfully deployed email server with antivirus and spam protection
  • Successfully deployed NTP server, syncing around 50 servers
  • Developed log analysis/parser using Perl scripting language
  • Compiled Linux distribution with latest software packages for servers
  • Developed servers stats system using Perl scripting language

Education

Bachelor of Science - Computer Engineering

Sir Syed University of Engineering And Technology
Karachi, Pakistan
01.2004

Skills

  • VMware Infrastructure
  • Storage
  • Linux
  • Virtualization
  • VMware
  • Troubleshooting
  • Servers
  • VMware NSX
  • Network Scaling
  • Network Security
  • Data Backups
  • Connectivity Troubleshooting
  • Network Debugging
  • Performance Improvements
  • RDBMS workload management and database performance
  • RDBMS migrations

Timeline

Senior Network Virtualization Engineer

VMware
06.2011 - Current

IT Systems Administrator

Sandvine
04.2010 - 06.2011

ITO Service Delivery Consultant

Hewlett Packard Enterprise, Hewlett-Packard
03.2009 - 03.2010

Network and Systems Engineer

Aga Khan University
06.2006 - 07.2008

Network Security Administrator

Infinilogic
02.2005 - 06.2006

Bachelor of Science - Computer Engineering

Sir Syed University of Engineering And Technology

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Shahan Subzwari