Shahabuddin Shahabuddin

Work History

IT Operation Admin

Amercareroyal

03.2023 - Current

Served as the IT administrator for two companies, McNairn Packaging and 511 Food Service, which later merged into AmercareRoyal, overseeing all aspects of IT infrastructure and operations.
Managed Meraki portal configurations for switches (MS120), routers (MX), firewall management, and MR access points, ensuring robust network performance and security.
Proficiently handled virtual machine management across VMware vSphere and Azure platforms, including patching and maintenance to ensure optimal performance and reliability.
Administered various servers, including print servers, domain controllers, file servers, Cognos servers, and MySQL servers for TOAD, as well as IBM AS400 management.
Conducted employee onboarding and offboarding processes, including AVD setup and end-user laptop configurations to streamline workflow efficiency.
Managed M365 Admin Center operations, including user management, Teams channel setup, mailbox management (including email flows, permissions, and multiple domain names), SharePoint site creation, email tracing and management, configuration of security settings, compliance policies, data loss prevention measures, as well as user permissions, access control, and domain management within the Office 365 environment.
Configured and managed Intune mobile device management, ensuring device compliance, endpoint security, and MFA configurations for enhanced security.
Configured and troubleshooted thin clients for warehouse plants, including both Linux and Windows-based clients, managed through CLI device manager.
Conducted regular backups of virtual machines using Veeam Backup and implemented troubleshooting measures to address any issues promptly.
Utilized the Xerox Fleet Management Portal to manage all Xerox and Ricoh printers, as well as PaperCut software, ensuring efficient printing operations and cost management.
Managed AS400 user creation, monthly reports, and user access permissions, ensuring smooth operation of IBM AS400 systems.
Developed PowerShell scripts for Kace box to automate tasks and streamline processes, improving operational efficiency.
Administered the 8*8 Admin Console for user creation and management, facilitating seamless integration with Microsoft Teams for enhanced communication.
Monitored and responded to alerts from various media and open systems, ensuring timely resolution of any issues to minimize downtime and maintain system reliability.
Managed configurations and monitored security events using the Microsoft Defender Admin Portal, ensuring comprehensive protection and threat management across the organization's endpoints
Provided technical support and management for Nexsan and Seagate storage solutions, Webroot SecurityAnywhere, Newt phone systems, and LogMeIn Central, ensuring robust infrastructure and security across the organization.

IT Analyst

Concentrix

06.2022 - 04.2023

Expertly troubleshooted and configured enterprise mobile devices for users within a call center environment using M365 Intune standalone, Hybrid (SCCM integration with Intune), and Azure Active Directory setups.
Handled onboarding/offboarding processes, provided server support, and managed servers within Vcenter Server and AVDs (Azure Virtual Desktops) to ensure seamless operations.
Managed and troubleshooted various systems including VMware, Microsoft Active Directory, Azure AD, MFA, Duo Tokens, Remote Desktop Services, DNS management, DHCP, print services, file and storage services, IIS, Office 365, Exchange, and SharePoint.
Proficiently conducted Windows image capturing and customizations, as well as generated standalone offline media (MDT) for efficient deployment.
Managed devices, users' site, and distribution point management, while deploying software and customizing images in SCCM (System Center Configuration Manager) to streamline operations.
Provided comprehensive management and support for the Office 365 suite and end-user applications, ensuring smooth operation and user satisfaction.
Supported and installed Genesys Cloud and VOIP systems, as well as provided site support for networking infrastructure to maintain optimal performance and reliability.
Effectively managed, troubleshooted, and configured virtual desktop environments to meet the needs of users and the organization.

IT Support - Help Desk

Honeywell Aerospace

05.2021 - 06.2022

Provided comprehensive incident and request management support for all end-user devices, including desktops, laptops, tablets, thin clients, Macs, monitors, mobile devices, VPN tokens, printers, scanners, thumb drives, encrypted portable HDDs, and managed services such as MBAM, TPM, McAfee encryption, and certificates.
Proactively troubleshooted and resolved server failures, configuring HP servers with ESXi and Xen Hypervisors, and deploying virtual machines for Linux and Windows servers to ensure continuous operation and optimal performance.
Administered DHCP and SCCM to manage Windows clients, software, drivers, and VPN configurations, ensuring seamless connectivity and software distribution across the network.
Managed synchronization between on-premises and Azure Active Directory for users and computers, implementing MFA and Single Sign-On to enhance security and user experience.
Utilized Office 365 E5 Admin Center to oversee Office 365 applications and troubleshoot issues for end-users, ensuring smooth operation and user satisfaction.
Installed and maintained network infrastructure components, including cables, ports, routers, switches, load balancers, Catchpoint devices, NUC devices, access points, modems, fiber optics, and Cisco ASA 5000 series firewalls, to optimize network performance and security.
Successfully performed exact mirroring of old to new laptops using registry settings, earning commendations from customers and recognition from management for exceptional service delivery.
Conducted troubleshooting of Citrix virtual desktop infrastructure and virtual desktop applications, identifying and resolving issues to ensure uninterrupted access and usability for end-users.

Cloud Support Specialist

RiverMeadow Software Inc

11.2021 - 05.2022

Provided technical support for migrating virtual machines from V-center to public cloud platforms such as AWS, Azure, and Google Cloud.
Resolved technical support issues through phone, remote assistance, and walk-in support.
Assisted in the migration of virtual machines between V-center environments and various platforms including Azure, GCVE, AVS, GCP, AWS, and Xen Hypervisor, utilizing VM-based or OS-based migration methods.
Provided technical support for virtual machines running Windows Server versions 2008, 2012, 2016, and 2019.
Offered support for Linux virtual machines, including Debian, CentOS, and RHEL distributions.
Worked with Cassandra databases and JSON files associated with virtual machines.
Utilized bash scripts to extract information from JSON files and Sumo Logic for analyzing logs from NGINX servers, cloud appliances, and source/target servers.
Developed Python scripts to create hotfixes for migration issues, demonstrating working knowledge of DevOps, SDLC, and Jira.
Conducted advanced troubleshooting of Windows and Linux operating systems in case of migration failures.

Help Desk L2

Stealth Monitoring

02.2021 - 05.2021

Installed, configured, and troubleshooted Windows 10 systems, including hardware, updates, registry, policies, application setups, and backups.
Configured Raspberry Pi devices, switches, modems, wireless bridges, and desktops for break-fix scenarios.
Remotely configured and troubleshooted wired and wireless networks, including 4G/5G modems and routers.
Provided remote IT support to field technicians and senior network personnel for NVRs and IP cameras.
Troubleshooted and updated NVR computers, IP cameras, VOIP devices, routers, and installed Appcatalog software and VMS Manager.
Supported and administered M365 SharePoint, Teams, Skype for Business, and Outlook Client for improved collaboration and productivity.

IT Support / Help Desk Analyst

Robert Half

10.2019 - 01.2021

Managed diverse assignments at Robert Half, showcasing adaptability across hardware and OS in varied industries.
Upgraded firmware for mobile printers and Android RFID barcode readers.
Utilized AirWatch for device profile management and technical issue resolution.
Maintained hardware, performing upgrades and replacements as needed.
Installed, configured, and upgraded RONA POS systems, providing user training.
Formatted and configured Android RFID barcode readers for 61 Lowe's stores.
Troubleshot Windows 10 internet issues, configured Cisco Jabber, and resolved VOIP setup and DNS issues.
Led firmware upgrades for monitors, cameras, and printers.
Diagnosed and resolved hardware and OS issues in laptops, including Windows imaging using Deployment Services.

Junior System Administrator

Comsats University

01.2013 - 01.2019

Managed networking tasks: IP addresses, routers, switches, DHCP, DNS, VPN, etc.
Installed and configured Symantec Endpoint Protection and Windows/network firewalls.
Administered Active Directory: users, groups, GPOs, bulk user management.
Oversaw Exchange 2013: user management, shared mailboxes, Outlook support.
Implemented VMware solutions: ESXi servers, V-Motion, backups, etc.
Maintained virtual environments: VMware Horizon View, daily administration.
Set up biometric attendance systems and managed attendance software.
Provided system admin support: Windows Server, Linux, Unix.
Managed backup and disaster recovery strategies.
Collaborated on IT infrastructure projects.
Maintained system documentation.
Evaluated new technologies for system improvement.
Provided end-user support and training.
Ensured compliance with regulations and standards.

Summary

Overview

Work History

IT Operation Admin

IT Analyst

IT Support - Help Desk

Cloud Support Specialist

Help Desk L2

IT Support / Help Desk Analyst

Junior System Administrator

Education

PG Certificate -

Bachelor Of software Engineering -

Skills

Accomplishments

Publications

Languages

Work Availability

Timeline

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