Shagundeep Kaur Buttar
Kelowna,Canada
Summary
Detail-oriented team player with strong Accounting and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Lending Specialist
Fairstone Financial
07.2022 - Current
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
- Streamlined the lending process for clients, guiding them through document preparation and submission requirements.
- Improved customer satisfaction by delivering personalized loan consultation services tailored to individual financial needs.
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
- Enhanced customer satisfaction rates with timely responses to inquiries and thorough explanations of loan processes.
Store Manager
A&W Orchard Park Mall
05.2020 - 06.2022
- Complete daily, weekly and period accounting administration
- Tracking invoices and expense receipts
- Making Schedule
- Doing Daily Bank Deposits
- Making weekly P&L Reports
- Ensures restaurant profitability by managing costs to set thresholds and goals for profitability
- Create Inventory Purchase Order
- Answer incoming phone calls
- Record invoices and receipts of products in Inventory Management System
- Ensure high level of service to guests through efficient preparation, stocking and staff positioning
- Manage accidents or complaints, implementing service recovery program
- Ensures teams appearance is up to standard
- Recruits and hires hourly staff
- Trains, develops, confronts poor performance and terminates staff
- Lead meetings
- Has knowledge of Labour regulations and HR policies and makes sure they are enforced
- Documents critical incidents and reports them to key individuals
- Balance key goals- high quality and cost control through effective management of the operating system
- Responsible for weekly P&L statement of cost of goods, labour costs and direct expenses
- Schedule self and staff and assigns shift role responsibilities
- Working knowledge of climate Goals and ensuring they are practised daily
- Make sure all equipments is in good condition, facilities are in good condition, and plans for all maintenance and repairs.
Shift Manager
A&W Orchard Park Mall
02.2019 - 04.2020
- Utilized interpersonal communication skills to enhance Workforce planning
- Critical Thinker
- Negotiation skills.
Shift Leader
A&W Orchard Park Mall
08.2018 - 01.2019
- Address customer concerns in reference to services rendered
- Oversee and lead staff during shift
- Train new hires on the standards of company
- Dealing With daily store cash deposit.
Call Center Representative
Maxicus
04.2017 - 11.2017
- Handled any customer enquiries via phone or email, ensuring that their needs and requirements were always met
- Worked on the improvement of customer satisfaction with provided services
- Demonstrated exceptional communication and organizational skills and maintained relevant documents and files.
Education
Business Administration Diploma - Accounting
Okanagan College
Kelowna, BC06.2020
Computer Applications Short Term Course -
Gurukul Institute
Barnala, India07.2017
Skills
- Accounting
- Team Work
- Portfolio Management
- Documentation Review
- Data Entry
- Interpersonal Communication
- Microsoft Word, Excel, Powerpoint
- QuickBooks
- Organizational Skills
- Quick Learner
- People Management
- Time Management
- Accountability
- Conflict Resolution
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Traveling
- Capturing Moments
- Listening Music
Timeline
Lending Specialist
Fairstone Financial
07.2022 - Current
Store Manager
A&W Orchard Park Mall
05.2020 - 06.2022
Shift Manager
A&W Orchard Park Mall
02.2019 - 04.2020
Shift Leader
A&W Orchard Park Mall
08.2018 - 01.2019
Call Center Representative
Maxicus
04.2017 - 11.2017
Business Administration Diploma - Accounting
Okanagan College
Computer Applications Short Term Course -
Gurukul Institute
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