Shagundeep Kaur
Cambridge,ON
Summary
- Reliable Store Supervisor with 3 and half years of experience managing shipping, receiving and inventory operations.
- Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
- Results-oriented professional with experience in retail management, customer service and inventory control.
- Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits.
- Adept at problem-solving and developing successful strategies to exceed goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Supervisor
Subway Restaruants
03.2021 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Sales Associate
Top Ten10
Cambridge, ON
09.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Team Member
Tim Hortons
Kitchener, ON
09.2018 - 09.2019
- Working cohesively with other team members to achieve departmental goals
- Completing administrative tasks , answering incoming calls and ensuring good customer service.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
Education
post graduate diploma in Global business management -
Conestoga college
Kitchener, ON08.2019
Post graduate diploma in global Hospitality management -
Conestoga College
Kitchener, ON04.2019
Skills
- SALES (1 years)
- Cash Handling (5 years)
- Customer service ( over 5 years)
- Supervising Experience (3 years)
- Store Opening and Closing
- Staff Supervision
- Team Leadership
Certification
- Basic Food Safety Course,
- ICDL Certification, 05/01/18, Present
- Cannsell
Languages
English
Timeline
Store Supervisor
Subway Restaruants
03.2021 - Current
Sales Associate
Top Ten10
09.2019 - 07.2020
Team Member
Tim Hortons
09.2018 - 09.2019
post graduate diploma in Global business management -
Conestoga college
Post graduate diploma in global Hospitality management -
Conestoga College