Shagun Takyar
Surrey,BC
Summary
Dedicated professional with a solid background in customer service and administrative functions. Proven track record of maintaining calm and professionalism during challenging situations, leading to efficient problem resolution. Exceptional skills in communication, organization, and multitasking enhance overall operational effectiveness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Fave Spot
09.2023 - Current
- Supervised daily retail operations ensuring smooth workflow and team productivity.
- Led and trained staff to maintain service standards and achieve sales goals.
- Implemented effective customer service strategies, achieving 100% satisfaction levels.
- Resolved escalated customer concerns professionally, boosting retention rates.
- Oversaw POS operations, cash handling, and store organization.
Medical Office Assistant (Part-Time)
Healing Maxx
07.2024 - 08.2024
- Assisted physicians and staff with administrative tasks including patient scheduling and record management.
- Managed front desk operations by welcoming patients, answering phones, and handling inquiries.
- Coordinated appointments and maintained confidentiality in patient documentation.
- Processed billing and insurance documentation with attention to detail.
- Contributed to a welcoming and efficient clinic environment.
Cashier
Aritzia
08.2023 - 09.2023
- Managed high-volume cash transactions with 100% accuracy.
- Improved store organization by implementing systematic stock sorting.
- Operated POS system and assisted customers efficiently.
Sales Representative
TELUS Communications
03.2023 - 05.2023
- Developed strong product knowledge to enhance sales presentations.
- Implemented promotions increasing customer engagement by 20% and sales revenue by 15%.
- Liaised between clients and technicians, boosting satisfaction ratings.
Customer Service Representative
Booster Juice
02.2022 - 01.2023
- Assisted customers and managed cashier duties.
- Maintained a hygienic environment and stocked shelves.
- Addressed customer needs with proactive problem-solving.
Education
Bachelor of Commerce - undefined
DAV College
Diploma - Business Management
Kwantlen Polytechnic University
01.2024
Skills
- Technical Reporting
- Effective Communication
- Problem Solving
- POS Systems
- Cash Handling
- Microsoft Proficiency
- Administrative & Office Support
- Professional Telephone Demeanor
Certification
Food Safe Level 1
Languages
English
Elementary
Hindi
Elementary
Punjabi
Elementary
Hobbies and Interests
Hiking, sketching, reading, and cooking
Timeline
Medical Office Assistant (Part-Time)
Healing Maxx
07.2024 - 08.2024
Retail Supervisor
Fave Spot
09.2023 - Current
Cashier
Aritzia
08.2023 - 09.2023
Sales Representative
TELUS Communications
03.2023 - 05.2023
Customer Service Representative
Booster Juice
02.2022 - 01.2023
Bachelor of Commerce - undefined
DAV College
Diploma - Business Management
Kwantlen Polytechnic University