Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shagun Sharma

Calgary

Summary

Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Guard(amazon)

Allied Universal
07.2025 - Current
  • Operate X-ray machines to screen individuals and detect prohibited or stolen items.
  • Perform security screening to prevent theft of products and ensure compliance with safety protocols.
  • Conduct regular patrols of premises to deter suspicious activity and maintain site security.
  • Interact professionally with staff, visitors, and the public while enforcing security procedures.

Food Service Supervisor

Chicken N' Dough
01.2024 - 09.2024
  • Supervised and coordinated daily activities of food preparation and front-line staff.
  • Implemented standardized procedures, reducing service time by 15 minutes and increasing staff efficiency by 20%.
  • Standardized training protocols for new employees, decreasing onboarding time from 14 to 9 days and improving performance.
  • Handled customer complaints professionally to ensure satisfaction.
  • Prepared schedules, assigned duties, and ensured efficient shift coverage.

Store Supervisor

Pizza Pizza
03.2020 - 03.2022
  • Streamlined daily store workflows by implementing standardized procedures, reducing service wait times by 15% and improving retention rates.
  • Implemented performance tracking systems to identify skill gaps, boosting retention rates by 15% in six months.
  • Handled customer complaints and resolved issues to ensure satisfaction and repeat business.
  • Managed inventory, placed supply orders, and minimized wastage.
  • Operated POS systems and balanced daily cash and sales reports.

Security Guard

Garda World
01.2020 - 05.2021
  • Conducted regular interior and exterior patrols to prevent unauthorized access and ensure site safety.
  • Enforced property policies and legal regulations (TPA Act, Section 494 Criminal Code).
  • Responded promptly to emergencies including fire alarms, medical incidents, and elevator entrapments.
  • Monitored CCTV systems to detect suspicious activity and support incident response.
  • Communicated effectively with clients, visitors, and emergency responders.

Education

Computer Software and Database Development -

Lambton College
Toronto, Ontario
12.2020

Bachelor of Technology - Computer Science

St. Soldier Institute of Engineering
Jalandhar, Punjab
05.2014

Skills

  • Team Leadership – Successfully supervise and motivate staff to maintain productivity and achieve daily targets
  • Customer Service – Handle inquiries and complaints to ensure high satisfaction and repeat business
  • Inventory Management – Track stock, place orders, and reduce waste through planning
  • Problem Solving – Quickly assess and resolve operational issues and emergencies
  • Health & Safety Compliance – Ensure strict adherence to safety protocols and legal regulations
  • Security camera monitoring
  • Verbal and written communication
  • Patrolling
  • Workplace safety

Languages

English
Full Professional

Certification

  • Emergency First Aid & CPR/AED Level C, [Canadian Red Cross] - [26-07-2025 to 25-07-2028]


Timeline

Security Guard(amazon)

Allied Universal
07.2025 - Current

Food Service Supervisor

Chicken N' Dough
01.2024 - 09.2024

Store Supervisor

Pizza Pizza
03.2020 - 03.2022

Security Guard

Garda World
01.2020 - 05.2021

Bachelor of Technology - Computer Science

St. Soldier Institute of Engineering

Computer Software and Database Development -

Lambton College

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Shagun Sharma