Shagun Sharma
Calgary
Summary
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard(amazon)
Allied Universal
07.2025 - Current
- Operate X-ray machines to screen individuals and detect prohibited or stolen items.
- Perform security screening to prevent theft of products and ensure compliance with safety protocols.
- Conduct regular patrols of premises to deter suspicious activity and maintain site security.
- Interact professionally with staff, visitors, and the public while enforcing security procedures.
Food Service Supervisor
Chicken N' Dough
01.2024 - 09.2024
- Supervised and coordinated daily activities of food preparation and front-line staff.
- Implemented standardized procedures, reducing service time by 15 minutes and increasing staff efficiency by 20%.
- Standardized training protocols for new employees, decreasing onboarding time from 14 to 9 days and improving performance.
- Handled customer complaints professionally to ensure satisfaction.
- Prepared schedules, assigned duties, and ensured efficient shift coverage.
Store Supervisor
Pizza Pizza
03.2020 - 03.2022
- Streamlined daily store workflows by implementing standardized procedures, reducing service wait times by 15% and improving retention rates.
- Implemented performance tracking systems to identify skill gaps, boosting retention rates by 15% in six months.
- Handled customer complaints and resolved issues to ensure satisfaction and repeat business.
- Managed inventory, placed supply orders, and minimized wastage.
- Operated POS systems and balanced daily cash and sales reports.
Security Guard
Garda World
01.2020 - 05.2021
- Conducted regular interior and exterior patrols to prevent unauthorized access and ensure site safety.
- Enforced property policies and legal regulations (TPA Act, Section 494 Criminal Code).
- Responded promptly to emergencies including fire alarms, medical incidents, and elevator entrapments.
- Monitored CCTV systems to detect suspicious activity and support incident response.
- Communicated effectively with clients, visitors, and emergency responders.
Education
Computer Software and Database Development -
Lambton College
Toronto, Ontario12.2020
Bachelor of Technology - Computer Science
St. Soldier Institute of Engineering
Jalandhar, Punjab05.2014
Skills
- Team Leadership – Successfully supervise and motivate staff to maintain productivity and achieve daily targets
- Customer Service – Handle inquiries and complaints to ensure high satisfaction and repeat business
- Inventory Management – Track stock, place orders, and reduce waste through planning
- Problem Solving – Quickly assess and resolve operational issues and emergencies
- Health & Safety Compliance – Ensure strict adherence to safety protocols and legal regulations
- Security camera monitoring
- Verbal and written communication
- Patrolling
- Workplace safety
Languages
English
Full Professional
Certification
- Emergency First Aid & CPR/AED Level C, [Canadian Red Cross] - [26-07-2025 to 25-07-2028]
Timeline
Security Guard(amazon)
Allied Universal
07.2025 - Current
Food Service Supervisor
Chicken N' Dough
01.2024 - 09.2024
Store Supervisor
Pizza Pizza
03.2020 - 03.2022
Security Guard
Garda World
01.2020 - 05.2021
Bachelor of Technology - Computer Science
St. Soldier Institute of Engineering
Computer Software and Database Development -
Lambton College