Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shagun Goyal

Oshawa,ON

Summary

Developed comprehensive skill set in fast-paced pharmacy environment, including medication dispensing and patient interaction. Seeking to transition into new field, leveraging strong organizational and customer service skills. Dedicated to applying attention to detail and ensuring efficient operations in pharmacy setting.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Personal Support Worker (Clinical Experience)

Hillsdale Terraces LTC & Lakeridge Heights
Durham Region, ON
01.2026 - 04.2026
  • Delivered high-standard, compassionate care to residents across 300+ clinical placement hours while adhering to care plans and safety protocols.
  • Utilized electronic documentation systems (DOS) to accurately record observations and reported physical or behavioral changes to supervisory nursing staff.
  • Maintained strict adherence to Infection Prevention and Control (IPAC) practices to ensure patient and workplace safety.

Pharmacy Assistant

Shoppers Drug Mart
Oshawa, ON
09.2024 - 04.2025
  • Greeted patients, received new and refill prescription orders, gathered patient information, and set wait time expectations.
  • Filled 100+ prescriptions daily using Healthwatch software, performing counting, packaging, and labeling per Pharmacy Standards of Practice.
  • Adjudicated online third-party billing and managed manual third-party accounts efficiently.
  • Managed incoming faxes, answered multi-line dispensary phone calls, and promptly escalated clinical queries or counseling requests to the Pharmacist.
  • Maintained cash register operations in the dispensary and adhered strictly to PHIPA privacy and confidentiality requirements.
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Managed inventory levels and restocked shelves to ensure product availability.

Education

Postgraduate Certificate - Pharmaceutical Sciences

Durham College
Oshawa, ON
04-2025

Bachelor of Pharmacy - Pharmacy

Sardar Bhagwan Singh University
Dehradun, India
06-2023

Skills

  • Pharmacy Skills: Healthwatch Software, Prescription Preparation & Labeling, Third-Party Billing Adjudication, OCP Standards & Compliance, Inventory Ordering, Fax & Telephone Workflow, Stocking shelves, Answering customer questions, Data entry
  • Compliance & Care: PHIPA Privacy & Confidentiality, Infection Prevention & Control (IPAC), Customer Service & Wait Time Management, Electronic Documentation (DOS)

Certification

Active Certifications: Standard First Aid & CPR (C) / AED (Exp. Aug 2028), WHMIS, AODA, IPAC Training, Vulnerable Sector Check.

Timeline

Personal Support Worker (Clinical Experience)

Hillsdale Terraces LTC & Lakeridge Heights
01.2026 - 04.2026

Pharmacy Assistant

Shoppers Drug Mart
09.2024 - 04.2025

Postgraduate Certificate - Pharmaceutical Sciences

Durham College

Bachelor of Pharmacy - Pharmacy

Sardar Bhagwan Singh University
Shagun Goyal