SHAGUN BHATIA
Brampton,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Dispatcher
Rai Dispatch
08.2024 - Current
- Company Overview: Trucking dispatch & Freight Brokerage Specialist
- Answer incoming calls and emails and respond to customer inquiries
- Book loads for our customer and dispatch appropriately to available drivers
- Plan trips and coordinate with Dispatch Team
- Request custom documents, POD's and/or any other paperwork as required
- Monitor and track all pickup and deliveries and notify customers in a timely manner
- Engage with drivers constantly and follow up on planned routes, pickups, and deliveries
- Notify and communicate with our customers regarding the status of their load or any delays on a regular basis
- Trucking dispatch & Freight Brokerage Specialist
Supervisor
Cheese Boutique
Toronto, Canada
09.2019 - 07.2024
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed strategies to improve team performance and productivity.
- Identified needs of customers promptly and efficiently.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Prepared workstations with ingredients and tools to increase efficiency.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Team member
Tim Hortons
Niagara Falls, Canada
05.2017 - 08.2019
- Accurately processing transactions including cash, debit, credit, and gift cards
- Contributing to the cleanliness, safety and overall success of team and restaurant
- Providing excellent guest experience through the delivery of exceptional products and services
- Using your attentions to detail to ensure that our products and coffee are always fresh and always accurate
- Delivering consistent and outstanding service through a friendly attitude, attentive behavior, and strong product knowledge
Education
Personal Tax Course -
Softron Tax
Certified Dispatcher - Trucking dispatch & Freight Brokerage Specialist
Rai Dispatch
Diploma - General business
Niagara College Canada
Niagara on the lake, ON, CanadaSkills
- Positive attitude
- Honesty
- Hard work
- Open to new ideas
- Teamwork
- Self-driven
- Adaptability
- Quick learner
- Initiative
- Independence
- Multitasking
- Prioritization
- Leadership
- Xpert
- Avaal manifest
- Avaal AFM
- Accounts payable
- Account receivable
Timeline
Dispatcher
Rai Dispatch
08.2024 - Current
Supervisor
Cheese Boutique
09.2019 - 07.2024
Team member
Tim Hortons
05.2017 - 08.2019
Personal Tax Course -
Softron Tax
Certified Dispatcher - Trucking dispatch & Freight Brokerage Specialist
Rai Dispatch
Diploma - General business
Niagara College Canada
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