Shagufah-Ally Dusmohamed
Toronto,Ontario
Summary
Dedicated Bilingual Child and Youth Worker with experience in counseling and crisis intervention. Offering comprehensive background in social services, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Child and Youth Worker
Le Petit Chaperon Rouge
2023.01 - 2023.06
- Provided key emotional support to special needs youth.
- Coordinated family visits, medical appointments and therapy sessions for youth residents.
- Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
- Prepared reports to define goals, weaknesses and strengths of residents.
- Participated in community events and fundraisers to gain awareness and support of local youth needs.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Customer Service Specialist
Local Experts Group
2022.06 - 2022.11
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
KGS Research
2020.09 - 2022.04
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Advanced Diploma - Child And Youth Care
Cetennial College
Scarborough06.2022
Ontario Secondary School Diploma -
Burnhamthorpe Collegiate Adult Learning Centre (BCALC)
Etobicoke, ON06.2018
Skills
- Student Safety
- Critical Thinking
- Active Listening
- Substance Abuse Treatment
- Counseling Services
- Case Planning and Management
- Student Rapport-Building
- Customer Consulting
- Case Analyzation
Timeline
Child and Youth Worker
Le Petit Chaperon Rouge
2023.01 - 2023.06
Customer Service Specialist
Local Experts Group
2022.06 - 2022.11
Customer Service Representative
KGS Research
2020.09 - 2022.04
Advanced Diploma - Child And Youth Care
Cetennial College
Ontario Secondary School Diploma -
Burnhamthorpe Collegiate Adult Learning Centre (BCALC)
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