Shaghayegh Tavakolinia
Rancho Santa Margarita
Summary
Detail-oriented and professional candidate with experience in banking support, customer service, and administrative tasks. Skilled in handling client inquiries, preparing documents, maintaining accurate records, and supporting daily operations. Strong communication, organization, and problem-solving skills, with an interest in building a career in banking.
Overview
7
7
years of professional experience
Work History
Interior Design Intern
Bentley Flooring
Rancho Santa Margarita
08.2025 - Current
- Coordinated office operations through effective scheduling, documentation, and task management
- Facilitated client communication and follow-up, ensuring timely responses and satisfaction
- Organized records and contributed to team projects by providing necessary support and resources
- Helped with administrative duties in a professional work environment
Banking Support / Customer Service
Parsian Bank
Tehran
05.2019 - 06.2023
- Facilitated customer transactions including deposits, withdrawals, and transfers while addressing account-related questions
- Resolved client inquiries and concerns to enhance overall customer service experience
- Supported daily branch operations in a professional and efficient manner
- Maintained accurate records and managed administrative tasks in fast-paced environment to support branch efficiency
- Prepared, reviewed, and organized banking documents with strong accuracy
Education
Associate of Arts - Associate Degree in Architecture
Orange Coast College (OCC)
Costa Mesa, CA05-2025
Bachelor of Arts - Bachelor of Architecture
University of Science And Culture
Tehran06-2021
Skills
- Sales support
- Banking products
- Banking software
- Transaction processing
- Cash handling
- Cash Drawer Balancing
- Banking Operations
Languages
English
Professional
Persian
Native/ Bilingual
Timeline
Interior Design Intern
Bentley Flooring
08.2025 - Current
Banking Support / Customer Service
Parsian Bank
05.2019 - 06.2023
Associate of Arts - Associate Degree in Architecture
Orange Coast College (OCC)
Bachelor of Arts - Bachelor of Architecture
University of Science And Culture