SHAGHAYEGH POURGHOLAM
Kamloops,Canada
Summary
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Hudson Bay
10.2023 - Current
- Resolved customer concerns using strong communication and conflict management skills
- Managed multiple tasks simultaneously while meeting deadlines
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Created great customer experiences with personalized sales support
- Processed payments quickly to keep customer flow moving
- Assisted customers with sales and service needs
- Informed customers of promotions and special offers to increase sales
- Built rapport with customers by offering friendly, welcoming environment in store
- Actively listened to customer concerns, addressing issues promptly and professionally
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates
- Processed returns, exchanges, and refunds in accordance with company policies.
Cashier
McDonald
12.2022 - 05.2023
- Provided information to customers on products or services
- Bagged, boxed or wrapped products for customers
- Addressed customer questions and complaints with professionalism
- Approached and solved problems with initiative and sound judgment
- Informed customers of promotions and special offers to increase sales
- Offered customers information about upcoming promotions and available items.
Accountant Clerk
Digi Wood
06.2020 - 06.2022
- Reconciled accounts against statements, supporting accurate balances and histories
- Generated financial reports as requested by management or external stakeholders
- Input data and filed records to maintain organized system for department
- Prepared and entered financial transactions into accounting software
- Prepared daily sales summaries and accounting reports for senior managers
- Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts.
Education
Diploma - Management
Thompson River University
Kamloops, BC08.2025
Skills
- Customer Needs Assessment
- Business Development
- Inventory Control
- Upselling
- Client Account Management
- Teamwork and Collaboration
- Time Management
Awards
Top K.P.I (Key Performance Indicator) performer for credit applications for continuous months in Hudson's Bay
Languages
English
Full Professional
Persian
Native or Bilingual
Turkish
Limited Working
Certification
First aid certification
Naloxone certification
Timeline
Sales Associate
Hudson Bay
10.2023 - Current
Cashier
McDonald
12.2022 - 05.2023
Accountant Clerk
Digi Wood
06.2020 - 06.2022
Diploma - Management
Thompson River University
First aid certification
Naloxone certification
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