Shaghayegh Mirzaeisabet
Summary
Dedicated trauma-informed social services, professional with experience in providing direct support and advocacy for individuals struggling with mental health issues.
Skilled in crisis intervention, and community outreach.
Proven ability to develop and implement effective intervention strategies to address a variety of social, cultural and emotional issues.
Strong communication and interpersonal skills, with a compassionate and empathetic approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Inclusion Worker
Boys & Girls Club
01.2024 - Current
- Facilitate inclusion within BGC programs by creating a welcoming and accommodating environment and utilizing a variety of group and individualized support strategies
- Support and teach life skills such as safety, emotion regulations, etc
- Work in collaboration with members of Program Inclusion Team to create and implement evidence-based, and empowering behavior support plans (BSPs) for identified children and youth.
Interpreter Volunteer
De Novo Center for Justice and Healing
01.2024 - Current
- Interpret the biopsychosocial assessment and treatment plans between the psychotherapist and trauma survivors accurately and with special attention to histories of trauma and oppression and intersectional identities
- Facilitate the therapeutic relationship to ensure the bond is maintained.
Crisis Line Volunteer
Kids Help Phone
08.2023 - Current
- Answer crisis calls and provide empathetic, nonjudgmental, trauma-informed support to individuals in distress
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing
- Conduct risk assessments to determine the level of crisis and provide appropriate interventions
- Offer crisis intervention techniques and coping strategies to help callers manage their immediate situation
- Make referrals to appropriate resources, such as mental health services, shelters, or emergency services
- Have a good understanding of domestic violence and sexual abuse including the impact of domestic violence on victims and their children
- Experience working with diverse populations, including LGBTQIA+.
High-School Teacher
Great Lakes College
10.2018 - 05.2020
- Develop and implement lesson plans that align with the curriculum and educational standards
- Teach one or more subjects to students, such as English, mathematics, science, or social studies
- Use a variety of instructional methods to engage students and enhance learning
- Provide feedback to students and parents on academic performance and areas for improvement
- Maintain a positive and inclusive classroom environment conducive to learning
- Collaborate with other teachers and staff to support student success
- Participate in professional development opportunities to enhance teaching skills and knowledge.
IELTS Instructor
Hirad English Center
01.2012 - 10.2017
- Develop and deliver IELTS preparation courses that cover all sections of the exam (listening, reading, writing, and speaking)
- Create and implement lesson plans that cater to the needs of individual students or groups.
Education
Master of Arts in Counseling Psychology -
Yorkville University
Fredericton, NB05.2025
Bachelor of Arts in Psychology -
York University
Toronto, ON05.2023
Certificate in Teaching International English Language Testing System (IELTS) -
Canadian College of Educators
Mississauga, ON01.2020
Certificate in Teaching English to Speakers of Other Languages (TESOL) -
ILAC International College
Toronto, ON08.2018
Master of Arts in Translation & Interpretation -
Alborz University of Higher Education
05.2011
Bachelor of Arts in Translation -
Allameh Tabatabaei university
05.2007
Skills
- Psychotherapy experience
- Psychotherapy Techniques
- Psychotherapy support
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Calm Under Pressure
- Active Listening
- Problem Resolution
Certification
- Standard First Aid CPR- Level C & AED
- Cognitive Behavior Therapy (Certificate)
- Personality Disorders (Certificate)
- Current CPIC with Vulnerable Sector
References Available
True
Languages
English
Native or Bilingual
Persian
Native or Bilingual
French
Limited Working
Timeline
Program Inclusion Worker
Boys & Girls Club
01.2024 - Current
Interpreter Volunteer
De Novo Center for Justice and Healing
01.2024 - Current
Crisis Line Volunteer
Kids Help Phone
08.2023 - Current
High-School Teacher
Great Lakes College
10.2018 - 05.2020
IELTS Instructor
Hirad English Center
01.2012 - 10.2017
Master of Arts in Counseling Psychology -
Yorkville University
Bachelor of Arts in Psychology -
York University
Certificate in Teaching International English Language Testing System (IELTS) -
Canadian College of Educators
Certificate in Teaching English to Speakers of Other Languages (TESOL) -
ILAC International College
Master of Arts in Translation & Interpretation -
Alborz University of Higher Education
Bachelor of Arts in Translation -
Allameh Tabatabaei university
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