Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Shaghayegh Mirzaeisabet

Kingston,ON

Summary

Helped texters/clients to identify and address mental health issues through individual sessions.

Used skills such as rapport building, active listening and collaborative problem-solving to support texters with all types of crises or concerns.

Evaluated risk to client or texters by gathering information

in a timely manner.

Supported individuals dealing with mental health and emotion regulation issues.

Assisted clients/texters in exploring feelings.

Organized, dependable and detail-oriented candidate successful at managing multiple priorities with a positive attitude.



Overview

14
14
years of professional experience
1
1
Certification

Work History

Crisis Line Volunteer

Kids Help Phone
08.2023 - Current
  • Used skills such as rapport building, active listening and collaborative problem-solving to support texters with all types of crises or concerns.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Evaluated risk to client or texters by gathering information.
  • Helped to stabilize texters' emotions in crisis situations.
  • Helped texters to identify the goals and discover the coping skills and resources.
  • Provided emergency response in crisis situations.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.
  • Assisted clients/texters in exploring feelings.
  • Designed safe and supportive environment for clients/texters to discuss issues.
  • Displayed sensitivity to cultural and linguistic needs of clients.

Psychology Books Translator

Hasti Counseling Center
03.2010 - Current
  • Translated Psychology documents/articles from English to Persian.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Replicated flow, style, and overall meaning of original texts.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Translated documents for research departments, supporting data collection and reporting.

High School Teacher

Great Lakes College
09.2018 - 05.2020
  • Developed communicative relationships with students and parents to support learning.
  • Fostered positive and pleasant classroom culture while maintaining learning development goals.
  • Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
  • Distributed and collected classroom materials such as worksheets, quizzes, and tests.
  • Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
  • Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.
  • Used computers, audio-visual aids and other equipment to supplement presentations.
  • Established and communicated clear objectives for all educational activities.
  • Selected and requisitioned appropriate books and instructional aids to complement lesson plans.

IELTS Instructor

Hirad English Center
01.2012 - 10.2017
  • Created teaching materials and developed engaging lesson plans for IELTS Modules.
  • Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
  • Instructed students in listening, speaking and academic reading and writing.
  • Prepared progress reports on student growth to present to corporate leadership.

Education

Master of Arts - Counselling Psychology

Yorkville University
03.2025

Bachelor of Arts - Psychology

York University
Toronto, ON
04.2023

Master of Arts - Translation & Interpretation

Alborz University of Higher Education
Iran
04.2011

Bachelor of Arts - Translation

Allameh Tabatabaei University
04.2007

Skills

  • Client Support
  • Risk Evaluation
  • Emotional Support
  • Suicide Intervention
  • Counseling Services
  • Reflective Listening
  • Grief Support
  • Online Platforms
  • Technology Integration
  • Student-Centered Learning
  • Biopsychosocial Model Awareness
  • Client Confidentiality
  • Culturally Responsive Socially Just Approach to Counselling

Accomplishments

  • Achieved success through effectively helping the clients/texters by listening empathically and building therapeutic alliance.
  • Achieved cultural awareness by completing courses on cultural diversity in counseling and psychotherapy.
  • Gained ethical sensitivity by following the CCPA Code of Ethics.

Languages

English
Native or Bilingual
Persian
Native or Bilingual
French
Professional Working

Certification



  • (Certificate) Cognitive Behavior Therapy
  • (Certificate) Personality Disorders
  • TESOL
  • IELTS Instructor

Timeline

Crisis Line Volunteer

Kids Help Phone
08.2023 - Current

High School Teacher

Great Lakes College
09.2018 - 05.2020

IELTS Instructor

Hirad English Center
01.2012 - 10.2017

Psychology Books Translator

Hasti Counseling Center
03.2010 - Current

Master of Arts - Counselling Psychology

Yorkville University

Bachelor of Arts - Psychology

York University

Master of Arts - Translation & Interpretation

Alborz University of Higher Education

Bachelor of Arts - Translation

Allameh Tabatabaei University

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Shaghayegh Mirzaeisabet