Shagandeep Brar

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Perform all check-in and check-out tasks• Manage online and phone reservations• Inform customers about payment methods and verify their credit card data• Register guests collecting necessary information (like contact details and exact dates of their stay)• Welcome guests upon their arrival and assign rooms• Provide information about our hotel, available rooms, rates and amenities• Respond to clients’ complaints in a timely and professional manner• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests• Upsell additional facilities and services, when appropriate• Maintain updated records of bookings and payments.• Making blocks for groups and sending them quote and contract.
  

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Worked with customer needs and satisfaction and good attraction to deal with a customer,• Handling cash and customer inquiries.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• • Work in fast-paced restaurant. Meet all the customer’s needs and focused on customer satisfaction.• Served the customer with standard.• Handling cash and customer inquiries.• Work at the bar.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Processing daily business transactions including deposits, withdrawals, money transfer, and loan payment and selling cashier’s check.• Accurately maintained records of each transection and ensured all documentation and paperwork was in place and within compliance.• Making employees with their payrolls.• Handling all the cash.• Demonstrated communication and interpersonal skills, especially the ability to listen and explain complicated subject.• Greet customer and ask questions to determine their needs.• Helped to processing business financial transection into bank.• Providing the highest level of service by quickly and accurately identifying customer needs and articulating the appropriate solution to their question.• Demonstrate knowledge of investment and financial market of business.• Received and processed cash and credit payments for in store purchase.• Share product knowledge with customer while making personal recommendations.• Demonstrated that customer come first by serving them by sense of urgency.• Maintain friendly and professional customer interaction.