Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shafreen Sasson

Surrey,BC

Summary

Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style. Energetic Cashier with 3 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.Effectively manage personnel and business operations while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.Proficient in customer service and kitchen equipment operations. Highly focused with excellent work ethic. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Accurate in completing orders, replenishing serving stations and cleaning spills. Assisted servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional with superb client engagement skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Tim Horton

Team Member
10.2023 - Current


  • Before you leave, make sure to clean up the food on the tray
  • Take orders from the lobby and the drive-thru window
  • Check to see if we have enough doughnuts or any other food.
  • Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Integrated service and team management strategies to boost business profits.

Sous Chef

Cactus Club Cafe
01.2023 - 11.2023
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Planned and directed high-volume food preparation in fast-paced environment.

Line Cook

Earls Kitchen + Bar
06.2022 - 12.2022
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Cashier

A&W
01.2021 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Science - Science Education

Kwantlen Polytechnic University
Surrey, BC
08.2022

Skills

  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Documentation and Recordkeeping
  • Food and Beverage Service
  • Stocking and Replenishment
  • Time Management and Prioritization
  • Stocking and Replenishing
  • Employee Training and Supervision
  • Critical Thinking
  • Handling Complaints
  • Customer Relations
  • Multitasking and Organization
  • Customer Service

Timeline

Tim Horton

Team Member
10.2023 - Current

Sous Chef

Cactus Club Cafe
01.2023 - 11.2023

Line Cook

Earls Kitchen + Bar
06.2022 - 12.2022

Cashier

A&W
01.2021 - 06.2021

Associate of Science - Science Education

Kwantlen Polytechnic University
Shafreen Sasson