SHAFRAN JAMAL
North York,Canada
Summary
I am a dedicated Information Technology graduate with a Bachelor’s degree. My expertise includes software development, network management, and cybersecurity, complemented by hands-on experience with various technologies. I am seeking opportunities to apply my knowledge and skills in a dynamic role that fosters growth and innovation within the IT field.
Overview
9
9
years of professional experience
Work History
ERS Agent
Avis Budget Group
Toronto, Canada
05.2023 - Current
- Respond to emergency roadside calls, providing swift, effective assistance and ensuring customer safety.
- Diagnose vehicle issues including tire changes, jump-starts, lockouts, and fuel deliveries.
- Coordinate towing services, maintaining seamless communication with dispatchers for timely resolutions.
- Guide customers on safety and next steps, delivering excellent service in high-stress situations.
Shift Manager
McDonald's
Toronto, Canada
09.2019 - Current
- Supervise and manage staff, ensuring optimal performance and training.
- Address customer complaints and ensure accurate orders for satisfaction.
- Maintain restaurant cleanliness and safety, overseeing schedules and equipment.
- Monitor inventory and supplies, placing orders as needed.
- Handle financial transactions, ensuring accuracy in cash and credit processing.
- Implemented data-driven strategies, leading to measurable revenue growth and cost reduction.
Student Volunteer
The Duke of Edinburgh International Award Foundation
Chittagong, Bangladesh
01.2016 - 02.2019
- Taught underprivileged children aged 4-12, enhancing literacy rates in community schools and orphanages.
- Earned Bronze, Silver, and Gold Awards for service excellence over 4 years.
Education
Bachelor of Arts - Information Technology
York University
Toronto, ON12-2024
O Level and Cambridge International AS & A Levels - Mathematics, Computer Science, Physics, Chemistry
Chittagong Grammar School
06.2019
Skills
- Staff Leadership
- Money Handling
- Operational Efficiency
- Information Technology Management
- Proficient in computer systems
- Project Management
Timeline
ERS Agent
Avis Budget Group
05.2023 - Current
Shift Manager
McDonald's
09.2019 - Current
Student Volunteer
The Duke of Edinburgh International Award Foundation
01.2016 - 02.2019
Bachelor of Arts - Information Technology
York University
O Level and Cambridge International AS & A Levels - Mathematics, Computer Science, Physics, Chemistry
Chittagong Grammar School
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