SHAFKAT RAHMAN
Flamborough,ON
Summary
Diligent Receptionist Associate with experience managing front desk operations and ensuring smooth daily workflow. Skilled in handling high-volume environments, addressing guest inquiries, and providing excellent customer service. Strong communication and organizational abilities to enhance guest experiences and support team objectives.
Experienced Event Manager with a proven track record in planning and executing corporate conferences, social events, and product launches. Expertise in managing budgets, coordinating vendors, overseeing logistics, and leading teams for successful event delivery. Skilled in building client relationships, providing exceptional service, and handling contracts, on-site operations, and post-event analysis. Strong communication, problem-solving, and organizational skills to ensure seamless event execution.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Westin Hotel
04.2022 - 03.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Front Desk Receptionist
Sheraton Hotels
07.2021 - 03.2022
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Advisor
SR Auto
01.2019 - 02.2021
- Increased sales by establishing rapport with customers and identifying their needs.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Contributed to team objectives in fast-paced environment.
Education
Advanced Diploma - International Business
Seneca College
01.2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Front office management
- Guest relations
- Call forwarding
- Task delegation
Languages
English
Native or Bilingual
Bangla
Native or Bilingual
Hindi
Professional Working
Timeline
Front Desk Receptionist
The Westin Hotel
04.2022 - 03.2023
Front Desk Receptionist
Sheraton Hotels
07.2021 - 03.2022
Sales Advisor
SR Auto
01.2019 - 02.2021
Advanced Diploma - International Business
Seneca College
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