Shafiuddin Mohammed
North York,Ontario
Overview
2
2
years of professional experience
Work History
Sales Associate
Glentel Inc.
09.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Technical Support Advisor
Transcom Worldwide Inc
08.2021 - 09.2022
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
- Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%.
Education
PG Diploma - Mobile Application Developer
Cambrian College
North York, ON06.2021
Skills
- Money Handling
- Adobe Systems Adobe Creative Cloud
- Money Transfer Systems
- Google Docs
- Sales Training
- Sales Trends
Timeline
Sales Associate
Glentel Inc.
09.2022 - 10.2023
Technical Support Advisor
Transcom Worldwide Inc
08.2021 - 09.2022
PG Diploma - Mobile Application Developer
Cambrian College