Overview
Work History
Education
Skills
Timeline
Generic

Shafiuddin Mohammed

North York,Ontario

Overview

2
2
years of professional experience

Work History

Sales Associate

Glentel Inc.
09.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.

Technical Support Advisor

Transcom Worldwide Inc
08.2021 - 09.2022
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
  • Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
  • Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%.

Education

PG Diploma - Mobile Application Developer

Cambrian College
North York, ON
06.2021

Skills

  • Money Handling
  • Adobe Systems Adobe Creative Cloud
  • Money Transfer Systems
  • Google Docs
  • Sales Training
  • Sales Trends

Timeline

Sales Associate

Glentel Inc.
09.2022 - 10.2023

Technical Support Advisor

Transcom Worldwide Inc
08.2021 - 09.2022

PG Diploma - Mobile Application Developer

Cambrian College

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Shafiuddin Mohammed