Shafin Khan
Toronto,ON
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Balance Barbershop and Apollo Dental Care. Proven ability to enhance client satisfaction through effective scheduling and exceptional communication. Skilled in data entry and adept at resolving issues promptly, fostering positive relationships with clients and stakeholders alike.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Barber
Balance Barbershop
07.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Outreach Agent
Liberal Party of Canada
07.2021 - 06.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctuality, politeness, and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
Front Desk Receptionist
Apollo Dental Care
07.2022 - 08.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
BComm (Hons) - Business Technology Management
Toronto Metropolitan University
Toronto, On04-2028
High School Diploma -
SATEC @ W.A Porter
Toronto, ON06-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Team collaboration
- Scheduling
- Verbal and written communication
Languages
English
Native or Bilingual
Bengali
Professional Working
Certification
- Introduction to Security Principles in Cloud Computing, Google
Timeline
Front Desk Receptionist/Barber
Balance Barbershop
07.2023 - 05.2024
Front Desk Receptionist
Apollo Dental Care
07.2022 - 08.2022
Outreach Agent
Liberal Party of Canada
07.2021 - 06.2023
BComm (Hons) - Business Technology Management
Toronto Metropolitan University
High School Diploma -
SATEC @ W.A Porter
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