Shafic Doughan
North Hollywood
Summary
Experienced and licensed bartender with over 7 years of expertise in creating exceptional guest experiences in high-pressure environments, including airport bars. Adept in the art of mixology, possessing a strong ability to engage with customers and effectively manage inventory. Reputation built on professionalism, adaptability, and thriving under pressure. Fluent in both English and Spanish, consistently demonstrating a track record of increasing sales and ensuring high levels of customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
MCS Hollywood Burbank Airport
09.2017 - 07.2024
- Promoted from cashier and barista to bartender, showcasing adaptability and dedication
- Created innovative cocktails, mastered classic drink recipes, and upsold premium beverages to enhance guest satisfaction and boost daily bar sales by 15%
- Provided exceptional customer service by resolving concerns professionally, taking tables, and creating a welcoming environment for passengers and staff
- Gained security clearance to restricted airport areas, ensuring compliance with TSA and airport regulations
- Thrived in a high-pressure airport environment, balancing professionalism, security requirements, and exceptional service under strict protocols
- Ensured a clean, organized, and secure bar area while adhering to health, safety, and TSA regulations
- Processed transactions efficiently using the Aloha POS system, ensuring accuracy and seamless payment experiences
- Trained and mentored new bartenders and servers, ensuring smooth integration into the team and adherence to company standards
Warehouse Worker
All E Waste
04.2017 - 09.2017
- Collaborated in a fast-paced environment, managing inventory and assisting with deliveries
After-School Coach
LA's Best
01.2016 - 04.2016
- Organized activities and supervised children, developing leadership and communication skills
Education
Major - Firefighter
Los Angeles Valley Community College
Valley Glen, CA01.2018
High School Diploma -
East Valley High School
North Hollywood, CA01.2016
Skills
- Mixology
- Cocktail presentation
- Upselling
- Customer engagement
- Aloha POS system
- Multitasking
- Organized
- Detail-oriented
- Time management
- Problem-solving
- Team player
Certification
- Bartending License, 01/01/23
- California Food Handler’s Card, Current
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Bartender
MCS Hollywood Burbank Airport
09.2017 - 07.2024
Warehouse Worker
All E Waste
04.2017 - 09.2017
After-School Coach
LA's Best
01.2016 - 04.2016
High School Diploma -
East Valley High School
Major - Firefighter
Los Angeles Valley Community College
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