Shafeea Ahmed
Hamilton ,ON
Summary
Dynamic Receptionist Clerk with a proven track record at Red Sea Clothing and Money Transfer, excelling in customer complaint resolution and maintaining confidentiality. Demonstrated adaptability by enhancing customer satisfaction and streamlining database management. Skilled in document preparation and excellent communication, contributing to a welcoming and efficient office environment.
Overview
4
4
years of professional experience
Work History
Receptionist Clerk
Red Sea Clothing and Money Transfer
03.2020 - 01.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated company database regularly, ensuring accurate contact information was available for internal use and external communications efforts.
Education
High School Diploma -
St Charles Adult School
Hamilton, ONSkills
- Maintaining cleanliness
- Appointment Scheduling
- Document Preparation
- Typing Speed
- Basic accounting
- Organization skills
- Telephone skills
- Time Management
- Customer and client relations
- Greeting and Seating Clients
- Data inputting
- Security awareness
- Information Protection
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Excellent Communication
- Adaptability and Flexibility
- Customer Complaint Resolution
Languages
English
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist Clerk
Red Sea Clothing and Money Transfer
03.2020 - 01.2024
High School Diploma -
St Charles Adult School
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