Shafayet Jamil
Customer Service Representative
Scarborough,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Bill Gosling Outsourcing
London, Ontario
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Researched issues through identification of similar past problems and recommended most appropriate solution
Customer Service Representative
Yummy Yummy
Dhaka, Bangladesh
01.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Sales Manager
Boss Sweets
Dhaka, Bangladesh
08.2019 - 06.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Restaurant Supervisor
Cafe Euphoria
Dhaka, Bangladesh
06.2018 - 07.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
GED -
03.2017
Skills
- Upselling Products and Services
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Responding to Difficult Customers
- Customer Information Databases
- Establishing and Maintaining Customer Relationships
- Help Desk Support
- Problem Replication
- Troubleshooting and Diagnostics
- Remote Support
- Software Application Testing
- Installation and Repair
- Troubleshooting Techniques
- Special Requests and Substitutions
- Conflict and Complaint Resolution
- Sales expertise
Timeline
Customer Service Representative - Bill Gosling Outsourcing
06.2022 - Current
Customer Service Representative - Yummy Yummy
01.2021 - 03.2022
Sales Manager - Boss Sweets
08.2019 - 06.2020
Restaurant Supervisor - Cafe Euphoria
06.2018 - 07.2019
Mentor's - GED,
Certification
- Basics of PHP with Web Application Training - November - December 2016