Shafali Mangal
Toronto,ON
Summary
Experience & Leadership:
- Over 18 years in software and quality engineering, with more than 8 years in senior leadership roles.
- Proven track record of managing and delivering complex programs and initiatives at RBC.
Key Strengths:
- Reliability & Consistency: Excel in high-pressure environments through strategic thinking and effective prioritization.
- Expertise in Transformation & Innovation: Specialized in leading transformation initiatives, driving innovation, and applying Agile methodologies.
- Automation Optimization: Focused on enhancing automation processes and managing intricate product lifecycles within the financial sector.
Program Management:
- Successfully managed programs involving 45+ applications.
- Conducted thorough vendor product assessments and facilitated POCs for advanced technology stacks.
Reporting & Analysis:
- Proficient in executive reporting and impact analysis.
- Skilled in anticipating challenges and developing effective mitigation plans based on deep industry experience.
Hands-On Experience:
- Over a decade of experience in R&D within product-based companies, excelling through various phases of design, development, and system integration..
- Approaches problems with maturity and professionalism, demonstrating proactive and self-motivated leadership.
Overview
17
17
years of professional experience
Work History
Senior Manager, QE and Tech Currency
Royal Bank of Canada
09.2017 - Current
Key Strengths:
- Operational Efficiency: Demonstrated a track record of driving improvements through automation and strategic test planning, reducing errors and enhancing productivity.
- Problem-Solving: Proactively identified and resolved issues, such as ALM test misplacement, DevOps Insight glitches, and automation pipeline failures.
- Leadership & Coaching: Guided and mentored team members, promoting a long-term, sustainable approach to team success and instilling a culture of forward-thinking.
- Adaptability: Took on additional roles during resource constraints, seamlessly adapting to meet business needs while contributing hands-on to achieve project goals.
- Collaboration: Fostered cross-functional collaboration with Project Managers and different teams, ensuring alignment on project goals and operational requirements.
- Resource Management: Played a pivotal role in resource allocation and planning, ensuring efficiency in alignment with business goals and constraints.
- Innovation & Mentorship: Encouraged creative problem-solving, empowering the team to explore innovative solutions and adopt best practices.
- Automation & Test Strategy: Developed comprehensive test frameworks focused on long-term success, ensuring scalability and sustainability.
- Team Leadership & Mentorship: Provided regular coaching, promoting skill development, and fostering a collaborative, open environment.
- Hands-On Support: Contributed directly to key projects, ensuring the successful completion of high-priority tasks despite limited resources.
- Business Focus: Prioritized business needs, offering creative solutions to resource management and operational efficiency challenges.
- Cross-Training & Resource Flexibility: Encouraged team cross-training, enhancing the team’s ability to address dynamic business requirements.
PROGRAM QA LEAD
Royal Bank of Canada
01.2015 - 10.2017
- Managed & led overall program QA planning & End to End integration testing for Enterprise & Whole Sale Enterprise risk application, WPEP program (40+ applications)
SYSTEM INTEGRATION SPECIALIST
Redknee Inc
04.2014 - 01.2015
- Technical and design lead for test of several major projects at Telus Canada
SYSTEM INTEGRATION TEST SPECIALIST-II /TEAM LEAD
Redknee Inc
07.2012 - 04.2014
- Lead for integration of Converged Billing solution with Microsoft Dynamics CRM server and Adxstudio Portal
SYSTEM INTEGRATION TEST SPECIALIST
Redknee Inc
09.2007 - 07.2012
- Various Product of Converged Billing (, Project: Value Added services (VAS/OSS-BSS), Unified Rating& charging, CRM, Account Management Responsibilities
Education
Post Graduate Diploma - Advance Computing
Bachelor of Engineering Technology -
Skills
Programming Languages & Scripting:
- Java
- VBNet
- C
- Python
- SQL
- JavaScript
- Shell
- XML
- HTML
- CSS
- Oracle 8i/9/10g
- MSSQL Server
- Hive
- Hive (PySpark)
- MongoDB
- UNIX
- Windows
- OpenShift containerization (cloud)
- Jenkins
- Urban Code Deploy
- Nexus
- SonarQ
- Apache
- IIS
- QTP
- HP ALM QC
- Selenium IDE
- CodedUI
- Quality Center
- Silk Central
- Tableau
- Grafana
- Kanban Board
- Jira
- Kafka
- Time Management
- Team Leadership
- Strategic Planning
- Staff Training and Development
- Cross-Functional Teamwork
- Performance Evaluations
- Staff Management
- Schedule Preparation
- Complex Problem-Solving
- Performance Management
- Organizational Skills
- Attention to Detail
- Analytical Skills
- Self Motivation
- Hiring and Training
- Process Improvement
- Professionalism
- Business Analysis and Reporting
Additional Information
Recognition & Awards , Received multiple Exceptional performance evaluations in RBC and Redknee. Five exceptional contribution awards in Redknee. 5 Star Awards for multiple innovative Test Automation Framework and utility in RBC [winner of RBC Cruise Convention award). Exceptional Rating in RBC throughout.
Timeline
Senior Manager, QE and Tech Currency
Royal Bank of Canada
09.2017 - Current
PROGRAM QA LEAD
Royal Bank of Canada
01.2015 - 10.2017
SYSTEM INTEGRATION SPECIALIST
Redknee Inc
04.2014 - 01.2015
SYSTEM INTEGRATION TEST SPECIALIST-II /TEAM LEAD
Redknee Inc
07.2012 - 04.2014
SYSTEM INTEGRATION TEST SPECIALIST
Redknee Inc
09.2007 - 07.2012
Post Graduate Diploma - Advance Computing
Bachelor of Engineering Technology -
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