Shaey-Lan Lowe
Fontana
Summary
Compassionate and driven nursing student with over 7 years of experience in customer service and office support within fast-paced environments. Currently enrolled in a Licensed Vocational Nursing (LVN) program, gaining practical knowledge through clinical training and academic studies. Developing skills in patient care, health assessment, vital signs monitoring, infection control, and accurate documentation. Demonstrates strong interpersonal and communication skills, with the ability to provide empathetic patient support and collaborate effectively with healthcare teams. Proven dedication to promoting patient safety, maintaining professionalism, and delivering high-quality, patient-centered care.
Overview
8
8
years of professional experience
4043
4043
years of post-secondary education
1
1
Certification
Work History
Food Truck Operator
Dat A Gwan Jamaican Mobile Kitchen
Rialto
02.2022 - Current
- Operated food truck daily, preparing and serving authentic Jamaican cuisine.
- Managed inventory, ensuring stock levels met customer demand and freshness standards.
- Coordinated food preparation and cooking processes to maintain service efficiency.
- Developed and maintained positive customer relationships through excellent service.
- Oversaw cash handling and transactions to ensure accuracy and accountability.
- Trained new staff on food safety procedures and operational protocols.
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
Insurance Producer
State Farm
Santa Clarita
10.2024 - 03.2026
- Developed personalized insurance plans for clients based on needs and preferences.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Assisted clients with claims processing and provided timely updates throughout the process.
- Educated clients on coverage options and benefits of various insurance products.
- Collaborated with team members to improve customer service strategies and processes.
Restaurant Manager
Taste Of The Caribbean LA
Los Angeles
02.2022 - 06.2024
- Supervised daily operations and led staff training programs to boost performance.
- Oversaw budgeting, payroll, and inventory control to maintain profitability.
- Implemented guest satisfaction initiatives and customer loyalty programs.
- Handled financial and risk assessments to prevent loss and ensure compliance.
- Managed staff scheduling and training to maintain service excellence and efficiency.
- Enforced health and safety regulations, maintaining compliance with local standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist
Dian's Barbershop
Altadena
10.2019 - 01.2022
- Greeted and assisted customers with professionalism and efficiency
- Handled customer complaints calmly and professionally, resolving customer issues in a timer manner
- Scheduled appointments and maintained calendars for multiple stylists.
Counter Help
Panda Express
Santa Clarita
08.2018 - 06.2019
- Delivered excellent customer service in a fast-paced environment.
- Handled cash and card transactions accurately during high-volume hours.
- Ensured compliance with food safety and quality standards.
Education
Certified Nursing Assistant -
Pathway Medical Career College
Los AngelesHigh School Diploma -
Bowman High School
Santa ClaritaSkills
- Client relations
- Risk & financial management
- Leadership
- Business operations
- Cash handling
- Accounting
- Microsoft office
- Computer proficiency
- Office administration
- Problem solving
- Medical terminology
Certification
- Life, Accident & Health or Sickness Insurance License
- Property & Casualty Insurance License
- ServSafe | Food Manager Certificate
- BLS Certificate
- Adult and Pediatric First Aid/CPR/AED Certified
Timeline
Insurance Producer
State Farm
10.2024 - 03.2026
Food Truck Operator
Dat A Gwan Jamaican Mobile Kitchen
02.2022 - Current
Restaurant Manager
Taste Of The Caribbean LA
02.2022 - 06.2024
Receptionist
Dian's Barbershop
10.2019 - 01.2022
Counter Help
Panda Express
08.2018 - 06.2019
Certified Nursing Assistant -
Pathway Medical Career College
High School Diploma -
Bowman High School