Summary
Overview
Work History
Education
Skills
References
Timeline
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SHAELYNN ROTHECKER

Moose Jaw,SK

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TD Bank
Regina, Saskatchewan
12.2020 - 11.2021
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Processed wire transfers for customers both domestically and internationally.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Cross-sold additional bank products when applicable to meet customer needs.

Bartender

Club on Wheels
Regina, Saskatchewan
09.2018 - 12.2020
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.

Sales Associate

Carter's Oshkosh Bgosh
Regina , Saskatchewan
12.2017 - 05.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.

Restaurant Hostess

The Keg Steakhouse & Bar
Regina, Saskatchewan
04.2016 - 10.2017
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.

Education

High School Diploma -

Michael A Riffel Highschool
Regina
04-2016

Some College (No Degree) - Phychology

University of Regina
Regina, SK

Skills

  • Product Knowledge
  • Paperwork Processing
  • Complaint resolution
  • Call Management
  • Data Entry
  • Report Generation
  • Retail store support
  • Money handling abilities
  • Customer Relations
  • Active Listening
  • Customer Service

References

References available upon request.

Timeline

Customer Service Representative

TD Bank
12.2020 - 11.2021

Bartender

Club on Wheels
09.2018 - 12.2020

Sales Associate

Carter's Oshkosh Bgosh
12.2017 - 05.2018

Restaurant Hostess

The Keg Steakhouse & Bar
04.2016 - 10.2017

High School Diploma -

Michael A Riffel Highschool

Some College (No Degree) - Phychology

University of Regina

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SHAELYNN ROTHECKER