Shaelyn Castaneda
Sacramento
Summary
Dedicated and experienced customer service professional with a background in retail leadership and administrative responsibilities.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
European Wax Center
Roseville, CA
09.2025 - Current
- Delivered exceptional customer service, ensuring client satisfaction during all interactions.
- Managed appointment scheduling using proprietary booking software to optimize client flow.
- Educated clients on skincare products and services, enhancing overall guest experience.
- Assisted in maintaining cleanliness and organization of the reception and treatment areas.
- Collaborated with team members to meet daily operational goals and enhance service delivery.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Sales Associate
Victoria Secret
Sacramento, CA
04.2025 - 09.2025
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Assistant Manager
Bath and Body Works
Sacramento, CA, USA
11.2021 - 07.2025
- Assist customers on the sales floor to make daily and hour plans through sales goals and conversion.
- Trained and mentored new employees on company policies, procedures, and customer service standards.
- Assumed responsibility for opening or closing the store as needed, like opening and closing registers through our POS system.
- Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies like increasing sales goals based on findings.
- Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness.
- Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct.
- Increased overall store efficiency by implementing streamlined processes for inventory management.
- Created weekly schedules based on associate performance.
Education
Early Childhood Education - undefined
American River College
Skills
- Store Management Experience
- Merchandising
- Customer service
- Schedule management
- Retail Management
LANGUAGES
English | Native
Timeline
Guest Service Associate
European Wax Center
09.2025 - Current
Sales Associate
Victoria Secret
04.2025 - 09.2025
Assistant Manager
Bath and Body Works
11.2021 - 07.2025
Early Childhood Education - undefined
American River College