Shae'Kayla Walker
Fresno
Summary
Dedicated caregiver with a strong background in personal care, medication administration, and enhancing client well-being. Committed to creating positive environments and ensuring safety in home settings. Proven leader and compassionate caregiver experienced in delivering exceptional customer service and support. Skilled in problem-solving and effective communication, enhancing client relationships and ensuring continuity of care. Ready to contribute to a positive and safe environment for clients. Reliable and empathetic professional with extensive experience in caregiving and customer service. Known for strong leadership, effective communication, and problem-solving skills that drive client satisfaction and well-being.
Overview
11
11
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
Fresno
01.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and instructions.
- Maintained a clean and safe environment for clients in their homes.
- Developed positive relationships with clients to enhance emotional well-being.
- Collaborated with family members to ensure continuity of care for clients.
- Scheduled appointments and arranged transportation for client needs.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Cashier Team Lead
Mcdonalds
Fresno
08.2018 - 04.2020
- Trained new cashiers on register operations and customer service standards.
- Managed cash handling procedures to maintain accuracy and security.
- Assisted in scheduling shifts to optimize staff coverage and efficiency.
- Resolved customer complaints by providing effective solutions and support.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cashier Trainer
McDonald's
Fresno
09.2014 - 06.2017
- Trained new cashiers on operational procedures and customer service skills.
- Provided ongoing support and mentorship to junior cashiers during shifts.
- Facilitated team meetings to discuss challenges and share best practices.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Performed other duties as assigned by upper management.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Engaged in problem solving activities when conflicts arose between employees or customers.
Education
High School Diploma -
Fresno High School
06-2008
Some College (No Degree) - Paralegal Studies
Fresno City College
Fresno, CASkills
- Personal care
- Medication administration
- Client transportation
- Home safety maintenance
- Daily living assistance
- Care coordination
- Customer service
- Conflict resolution
- Problem solving
- Communication skills
- Training and mentoring
- Reliability and punctuality
- Elderly care
- Flexible schedule and availability
Affiliations
- I Love to bake.
- I love spending quality time with my children.
- I absolutely love dancing
- And i enjoy making my own clothes
Timeline
Caregiver
IHSS In Home Support Services
01.2024 - Current
Cashier Team Lead
Mcdonalds
08.2018 - 04.2020
Cashier Trainer
McDonald's
09.2014 - 06.2017
High School Diploma -
Fresno High School
Some College (No Degree) - Paralegal Studies
Fresno City College