Shae Stewart
Edmonton,Alberta
Summary
I am a highly organized and responsible individual. I am very loyal to the companies and people I work with. I take pride in my communication and customer service skills as I feel they are one of the most important things, not only at work but in personal life as well. I am hardworking, passionate and have the ability to handle tasks designated to me no matter the work load.
Overview
9
9
years of professional experience
Work History
Client Contact Intake Officer
Legal Aid Alberta
Edmonton, AB
09.2020 - Current
- Maintained detailed records of all client interactions in a secure database system.
- Streamlined client intake process by implementing an efficient case management system.
- Developed rapport with clients through empathetic communication, fostering trust in the organization''s services.
- Managed a high volume of cases, prioritizing workload for optimal efficiency.
- Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
Receptionist
Mercedes Benz Edmonton West
10.2019 - 09.2020
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Answered and directed phone calls to corresponding department.
Staff and Retail Manager
Francesco's Hair Salon
Edmonton, AB
10.2015 - 10.2019
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Legal Assistant Diploma -
Robertson College
Journeyman Red Seal Hairstylist
High School Diploma -
Jasper Place Composite High School
Skills
- Skilled in JOIN
- Skilled on Microsoft Office programs
- Safety and security of sensitive information
- Telephone and email etiquette
- Appointment Scheduling
- Document Preparation
- Interpersonal and written communication
- Team Collaboration
- Assertiveness
Abilities And Talents
- Independent worker; self-disciplined
- Works great with others
- Good communication skills
- Creative thinking skills
- Responsible; good management skills
- Conscientious; strong sense of community
- Time management and organizational skills
Languages
English
Native or Bilingual
Timeline
Client Contact Intake Officer
Legal Aid Alberta
09.2020 - Current
Receptionist
Mercedes Benz Edmonton West
10.2019 - 09.2020
Staff and Retail Manager
Francesco's Hair Salon
10.2015 - 10.2019
Legal Assistant Diploma -
Robertson College
Journeyman Red Seal Hairstylist
High School Diploma -
Jasper Place Composite High School