Shae Moscoe
Toronto,ON
Summary
Dynamic professional with a strong work ethic and exceptional time management skills, honed as a Book Keeper and Personal Assistant at Sotto Sotto Ristorante. Proven ability to enhance operational efficiency and foster vendor relationships, while delivering outstanding customer service and maintaining meticulous attention to detail in schedule management, financial reporting, and documentation.
Overview
11
11
years of professional experience
Work History
Book Keeper and Personal Assistant
Sotto Sotto Ristorante
10.2021 - Current
- Coordinated schedules and appointments for executives, optimizing time management and meeting efficiency.
- Managed correspondence, prioritizing communications to ensure timely responses and follow-ups.
- Developed and maintained relationships with vendors, negotiating contracts for services and supplies.
- Prepared reports and presentations, synthesizing information to support decision-making processes.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered and maintained daily and monthly sales data with a high level of accuracy to support financial reporting and business planning.
- Processed HST (Harmonized Sales Tax) filings and submitted reports in compliance with government deadlines.
- Handled data entry for invoices, sales records, and payment processing using [mention software, e.g., Excel, QuickBooks, Sage].
- Supported employee onboarding by preparing documentation, collecting forms, and setting up personnel files and systems access.
- Maintained up-to-date employee records and assisted with HR administration tasks as needed.
- Ensured smooth day-to-day office operations by coordinating between departments and assisting with general administrative duties.
E-commerce Manager and Studio Assistant
Gee Beauty
11.2019 - 09.2021
- Developed and executed e-commerce marketing strategies to enhance brand visibility.
- Analyzed website performance metrics to optimize user experience and increase conversion rates.
- Managed inventory levels and coordinated fulfillment processes for timely customer deliveries.
- Trained and mentored junior staff on e-commerce platforms and digital marketing tools.
- Processed and fulfilled online orders daily, ensuring accurate picking, packing, and timely shipment to customers.
- Provided curated samples to clients based on previous orders and personal requests with thoughtful handwritten notes and instructions
- Assisted and coordinated product trainings and education with important clients and vendors
- Managed an office schedule
- Merchandised in studio product and maintained overall cleanliness and order throughout the day
Hostess and Administravtive Asisstant
Sotto Sotto Ristorante
09.2016 - 10.2019
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system (Open Table) to optimize seating efficiency.
- Coordinated with waitstaff to streamline service flow and enhance guest experience.
- Handled guest inquiries and complaints, providing timely resolutions.
- Maintained cleanliness of dining area, upholding hygiene standards.
- Assisted in training new host staff on operational procedures and customer service techniques.
- Monitored dining room activity to anticipate guest needs and improve satisfaction levels.
- Managed phone lines
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Oversaw inventory tracking and supply orders, coordinating with kitchen and front-of-house managers to ensure timely replenishment.
- Managed daily administrative operations, including scheduling staff shifts, and maintaining employee records.
- Restaurant key holder
- Managed and responded to clients on social media
Talent Coordinator
The Danforth Music Hall
05.2016 - 04.2017
- Coordinated booking and scheduling for performers, artists, and speakers, ensuring seamless event execution across multiple weekly events.
- Served as primary liaison between talent, agents, and internal departments, managing communication, hospitality, and contractual logistics.
- Organized technical and hospitality requirements in collaboration with production, audio/visual, and catering teams to meet artist riders and venue standards.
- Managed talent check-in and on-site needs during events, resolving issues in real-time to maintain a positive experience for guests and performers.
Personal & Design Assistant
Cherry Textiles
03.2015 - 03.2016
- Conducted market research to identify design trends and competitor strategies and purchased supplies accordingly.
- Participated in brainstorming sessions, contributing innovative ideas for projects.
- Adapted quickly to new design software and tools, enhancing workflow efficiency.
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Worked with vendors and showrooms to produce quotes.
- Designed original woven textiles using specialized weaving software (WeavePoint and Adobe Illustrator), translating digital drafts into physical handwoven pieces on a floor loom.
- Created technical weave drafts and patterns, optimizing color, structure, and yarn choice for both aesthetic and functional outcomes.
- Managed owner's weekly business schedule
- Studio key holder
Education
High School Diploma -
Forest Hill Collegiate Institute
06-2015
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Creative thinking capacity
- Strong problem solver
- Time management expertise
- Detail-oriented mindset
- Dedicated team player
Languages
English
Native or Bilingual
Timeline
Book Keeper and Personal Assistant
Sotto Sotto Ristorante
10.2021 - Current
E-commerce Manager and Studio Assistant
Gee Beauty
11.2019 - 09.2021
Hostess and Administravtive Asisstant
Sotto Sotto Ristorante
09.2016 - 10.2019
Talent Coordinator
The Danforth Music Hall
05.2016 - 04.2017
Personal & Design Assistant
Cherry Textiles
03.2015 - 03.2016
High School Diploma -
Forest Hill Collegiate Institute
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