Shae-Lynn Moss
Fort McMurray,AB
Summary
Proven achiever with a strong background in customer service and sales, notably at Home Hardware Building Centre, where I consistently exceeded sales goals. Skilled in color matching and paint mixing, I excel in problem-solving and teamwork, ensuring high customer satisfaction and efficient store maintenance. Demonstrated ability to enhance brand awareness through effective merchandising strategies.
Overview
10
10
years of professional experience
Work History
Paint Department Sales Associate
Home Hardware Building Centre
10.2023 - 05.2024
- Exceeded sales goals regularly by employing persuasive selling techniques tailored to individual customer situations.
- Demonstrated exceptional problem-solving skills when addressing customer concerns or challenges related to their paint projects.
- Partnered with vendors to stay current on new products and promotions, effectively relaying pertinent information to potential buyers.
- Increased customer satisfaction by providing expert advice on paint products and application techniques.
Personal Care Assistant
Cozy Quarters Retirement Home
09.2021 - 09.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Personal Care Assistant
Baywatch Manor
08.2020 - 08.2021
- Assisting senior citizens with their daily requirements including changing, bathing, colostomy bags changing out, blood sugar testing, insulin needles, asthmatic puffers, eyedrops, and other requirements as needed.
- Spending time talking to the seniors and helping with other requirements as requested.
Cashier
Anzac Grocery
10.2019 - 01.2020
- Key holder
- Assisted customers with account updates, new service additions and promotional offers
- Welcomed customers, offering assistance to help find necessary store items
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Processed customer payments quickly and returned exact change and receipts
- Removed outdated and overripe items from stock to eliminate health risks
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Added labels to products, rotated current stock and professionally arranged merchandise
- Handled large amounts of money
Cashier
6S Spirits and Suds Ltd
01.2019 - 10.2019
- Key holder
- Drove sales and add-on purchases by promoting specific item options to customers
- Helped customers find specific products, answering questions and offering advice
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Processed customer payments quickly and returned exact change and receipts
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Learned roles of other departments to provide coverage and keep store operational
- Properly verified customer identification for alcohol purchases
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Cook/Bartender
McMurray Newfoundlander's Club
05.2017 - 05.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Barista/Bartender
Famoso Neapolitan Pizzeria
04.2016 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Manager
Pizza Hut
06.2014 - 03.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Frank Spragins High School
Fort McMurray, AB06.2015
Skills
- Color matching expertise
- Paint mixing
- Stock replenishment
- Merchandising Strategies
- Upselling abilities
- Store maintenance
- Quality control understanding
- Public speaking abilities
- Brand Awareness
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
Languages
English
Full Professional
Timeline
Paint Department Sales Associate
Home Hardware Building Centre
10.2023 - 05.2024
Personal Care Assistant
Cozy Quarters Retirement Home
09.2021 - 09.2022
Personal Care Assistant
Baywatch Manor
08.2020 - 08.2021
Cashier
Anzac Grocery
10.2019 - 01.2020
Cashier
6S Spirits and Suds Ltd
01.2019 - 10.2019
Cook/Bartender
McMurray Newfoundlander's Club
05.2017 - 05.2018
Barista/Bartender
Famoso Neapolitan Pizzeria
04.2016 - 03.2017
Manager
Pizza Hut
06.2014 - 03.2016
High School Diploma -
Frank Spragins High School
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