Shae-Lynn Lorenz
Regina,SK
Summary
Dynamic professional with extensive experience at Houston Pizza, excelling in customer service and training new employees. Proven ability to manage bar operations and enhance customer satisfaction through effective communication and problem-solving. Skilled in multi-tasking and maintaining inventory, fostering a collaborative team environment while ensuring compliance and operational efficiency.
Overview
16
16
years of professional experience
Work History
Bartender & Trainer of New Employees
Houston Pizza
09.2010 - Current
- Served food and beverages to customers, ensuring a friendly and courteous experience.
- Balance cash and record sales.
- Handled customer issues to ensure satisfaction.
- Assisted in setting up the bar for service shift.
- Guided new hires through operational procedures in dining room and bar.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Reception/Admin
Taylor Volkswagen Audi
07.2009 - 08.2011
- Directed incoming calls to appropriate departments using multi-line system.
- Provided friendly greetings to customers during in-person and phone interactions.
- Facilitated customer direction by organizing employment and department directories.
- Able to maintain software programs for documentation of important information communicating actions and irregularities and continuing needs of customers and work teams.
- Keep a clean and organized work space.
- Scheduled appointments between clients and customers and internal staff members.
Education
Serve It Right -
Regina, SK01.2019
High School Diploma -
Thom Collegiate
Regina, SK01.2010
Skills
- Multi-tasking
- Prioritizing
- Customer service
- Problem solving
- Communication
- Working under pressure
- Teamwork
- Written communication
- Verbal communication
- Learning new skills
- Training
- Leadership
- Flexibility
- Decision making
- Emotional awareness
Volunteer Experience
Christ Lutheran Church, I worked closely with the youth group at Christ Lutheran Church from 2007-2011. As a group we would be responsible for planning fundraising events, as well as activities for the kids in Sunday School. Some of the events we would plan and host would include craft and bake sales, hot dog sales, Mothers and Fathers day brunch, and bottle drives.
References
Available upon request.
Personal Interests And Hobbies
- Love spending time with friends and family.
- Enjoy outdoor activities ie. gardening, quadding, hiking, camping.
- Physical activity is important in my life.
- I love baking and cooking.
Additional Attributes
- Valid Driver's License with own vehicle
- Healthy and fit to manage physical demands in the workplace.
References
References available upon request.
Timeline
Bartender & Trainer of New Employees
Houston Pizza
09.2010 - Current
Reception/Admin
Taylor Volkswagen Audi
07.2009 - 08.2011
Serve It Right -
High School Diploma -
Thom Collegiate
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