Shae-Lyn Pinnance

• Supervising staff when the manager is not present.
• Completing store opening and closing procedures.
• Manage cash drops, requests from staff, and customer complaints.
• Back up customer service and sales.
• Stocking and facing shelves.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Managed conflict resolution within the team to maintain a positive work atmosphere.
• I have returned to the store for multiple Christmas breaks when I have been home from school to assist them in whatever they need.
• Promoted to Team Leader in May 2025.

• Making camping reservations for guests over the phone or via email.
• Taking payments over the phone.
• Creating camping permits for short-term stays.
• Monitoring who comes in and out of the park and ensuring they have paid for their entire stay.
• Customer service and sales.
• Completing general store and gatehouse opening and closing procedures.
• Checked identification and issued passes for resort access.
• Enforced resort rules to ensure a safe environment for guests.
• Collaborated with security team to address any safety concerns promptly.

• Maintained store appearance by organizing merchandise and ensuring cleanliness.
• Collaborated with team members to achieve sales goals and enhance customer experiences.
• Assisted customers with product selection and provided personalized recommendations.
• Processed transactions accurately using point-of-sale systems and cash handling procedures.
• Engaged customers through effective communication to build rapport and loyalty.

• Running multi-sport programs for children aged 4-10
• Create fun games using different sports and add a creative element to them
• Behaviour management
• Maintaining a safe and fun environment for the kids
• Assisting other coaches when their group was difficult to manage

Trent University Campus Pub.

• Provided excellent customer service in a fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness and organization of dining area and tables.
• Managed cash register and processed customer payments accurately.
• Took orders from customers accurately and in a timely manner.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Completing restaurant opening and closing procedures
• Position was on hold due to COVID-19 closure

• Greeted and seated guests promptly, ensuring a welcoming atmosphere.
• Managed reservation systems efficiently to optimize seating arrangements.
• Coordinated with servers to ensure timely service for all guests.
• Handled guest inquiries and concerns with professionalism and care.
• Maintained cleanliness and organization of the front area for guest comfort.
• Assisted in training new host staff on operational procedures and service standards.

• Designed engaging dance lesson plans for diverse student age groups.
• Instructed ballet, jazz, hiphop, lyrical and tap dance techniques to students aged 2 - 15.
• Collaborated with parents to discuss student progress and goals.
• Mentored junior instructors in teaching methods and classroom management.
• Maintained a safe and supportive learning environment for all participants.