Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shaelynn Collins

Burlington,ON

Summary

Bartender and server with over 7 years of experience in high-volume restaurant settings. Expertise in relationship-building and time management, ensuring efficient service for tables of all sizes. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Copper Coil Still & Grill
Squamish, British Columbia
03.2022 - 08.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Processed customer orders accurately using point-of-sale system.
  • Resolved customer complaints professionally and promptly to enhance experience.
  • Assisted in training new servers.

Server

Beacon Pub & Eatery
Whistler, British Columbia
01.2023 - 01.2024
  • Ensured order accuracy and timely delivery for enhanced guest experiences.
  • Operated POS terminals to efficiently process orders and split bills accurately.
  • Delivered outstanding service to a high volume of patrons daily.

Premium Server

Canucks Sports & Entertainment
Vancouver, British Columbia
11.2021 - 04.2023
  • Providing an exclusive premium service experience to members of private clubs and VIP areas, serving food and beverages during events and non-event times.
  • Processing guests’ orders to ensure all items are prepared properly and on a timely basis.
  • Communicating with service staff, kitchen staff, and bartenders to coordinate entire station and ensure guest satisfaction with food and service.
  • Worked alongside numerous sommeliers who provided extensive wine knowledge.

Bartender

The Coop Wicked Chicken
Burlington, Ontario
10.2018 - 08.2020
  • Accountable for opening and closing operations as key holder.
  • Trained new bartenders on menu details, drink execution, and service procedures.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Managed inventory by restocking supplies and tracking usage levels regularly.

Server

Turtle Jacks
Port Carling, Ontario
05.2018 - 10.2018
  • Participated in training new staff on operational procedures.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional customer service in a fast-paced restaurant environment.

Education

Bachelor of Arts - Psychology

University of Guelph
Guelph
06-2020

Skills

  • Order accuracy and attention to detail
  • Point-of-sale operation
  • Time management
  • Team collaboration
  • Menu expertise
  • High-volume dining

Certification

  • Smartserve
  • Serving it right

References

References available upon request.

Timeline

Server

Beacon Pub & Eatery
01.2023 - 01.2024

Server

Copper Coil Still & Grill
03.2022 - 08.2025

Premium Server

Canucks Sports & Entertainment
11.2021 - 04.2023

Bartender

The Coop Wicked Chicken
10.2018 - 08.2020

Server

Turtle Jacks
05.2018 - 10.2018

Bachelor of Arts - Psychology

University of Guelph

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Shaelynn Collins