Summary
Overview
Work History
Education
Skills
Websites
Languages
Volunteer Experience
References
Timeline
Generic
SHADYA DAGENAIS

SHADYA DAGENAIS

Gatineau,QC

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

STORE MANAGER

L'OCCITANE EN PROVENCE
03.2023 - Current
  • Improving overall store KPI : conversion, ATV, units per transaction, sales per employee.
  • Achieving sales targets of fiscal year 2023 and upgrading the store sale volume group from a "C" to "B" level.
  • Collaborated with the management team on implementing strategies to achieve store's monthly sales targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, organized environment for customers and employees.
  • Assisted with hiring, training and mentoring new sales associates

SALES ASSOCIATE- KEY HOLDER

L'OCCITANE EN PROVENCE
01.2020 - 01.2023
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Increased average transaction value by upselling and cross-selling complementary products based on customer needs.
  • Managed customer from initial contact to closing the sale with engagement and product demos to build loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Achieved and exceeded company-defined sales quotas.

CASHIER

TIM HORTONS
09.2018 - 12.2019
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Deliver fast and accurate service in a fast-paced environment.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Accurately operated cash register to process customer payments.

Education

GED -

Ministère De L’Éducation
Québec, QC
01.2021

Skills

  • Multitasking and Organization
  • Active Listening Skills
  • Teamwork and Collaboration
  • Goal-Oriented
  • Relationship Building
  • Sales Growth
  • Coaching and Mentoring
  • Highly motivated

Websites

Languages

ENGLISH
Full Professional
FRENCH
Native or Bilingual

Volunteer Experience

  • Templeton Neighborhood Festival, 12/01/12, 09/01/16
  • Moisson Outaouais (PONT MAGIQUE CENTER), 03/01/20, 04/01/23, Sorting of Food Items, Preparation, and Distribution

References

References available upon request

Timeline

STORE MANAGER

L'OCCITANE EN PROVENCE
03.2023 - Current

SALES ASSOCIATE- KEY HOLDER

L'OCCITANE EN PROVENCE
01.2020 - 01.2023

CASHIER

TIM HORTONS
09.2018 - 12.2019

GED -

Ministère De L’Éducation

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SHADYA DAGENAIS