Shady Ghattas
Covina
Summary
Results-driven residential connectivity specialist with proven success in achieving sales quotas and enhancing customer satisfaction through effective communication and product demonstration.
Overview
7
7
years of professional experience
Work History
Residential Connectivity Specialist
Spectrum
City of Industry
07.2024 - Current
- Achieved or surpassed monthly sales quotas.
- Persuaded clients to purchase products or services through targeted communication strategies.
- Responded to customer inquiries, providing timely and accurate information.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
- Coordinated sales processes, overseeing delivery and installation for seamless customer experience.
- Demonstrated product features and benefits effectively to prospects.
- Trained new sales personnel on customer service and sales techniques to enhance team effectiveness.
Owner-Operator
SNG Limousine LLC (Self-employeed)
Covina
06.2020 - 04.2024
- Managed daily operations of luxury transportation services for clients.
- Coordinated schedules and routes for efficient service delivery.
- Oversaw vehicle maintenance and inspections to ensure safety compliance.
- Hired and trained drivers in customer service and safety protocols to enhance service quality.
- Developed targeted marketing strategies that increased client acquisition and retention.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Maintained financial records, including expenses, invoices, and payroll management.
Assistant Night Manager
Sixty Beverly Hills Hotel
Beverly Hills
11.2018 - 05.2020
- Supervised night operations to ensure smooth workflow and guest satisfaction.
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated nightly reports and inventory checks for management review.
- Managed scheduling and staffing to meet operational needs during peak hours.
- Assisted in resolving guest inquiries and complaints with professionalism and efficiency.
- Developed strategies to increase customer satisfaction and loyalty.
Education
Associate of Science - Diagnostic Medical Sonography
PCI College
Cerritos, CA08-2019
Skills
- Sales strategies
- Product demonstration
- Customer service
- Effective communication
- Conflict resolution
- Attention to detail
FOREIGN LANGUAGE
- Fluent in Arabic
Timeline
Residential Connectivity Specialist
Spectrum
07.2024 - Current
Owner-Operator
SNG Limousine LLC (Self-employeed)
06.2020 - 04.2024
Assistant Night Manager
Sixty Beverly Hills Hotel
11.2018 - 05.2020
Associate of Science - Diagnostic Medical Sonography
PCI College