Shadreck Mlilo
Medicine Hat
Summary
Compassionate and dedicated Registered Social Worker with a Diploma and a Bachelor of Social Work Degree from the University of Calgary. Experienced in supporting youth, families, women and children experiencing domestic violence, vulnerable populations facing addiction, homelessness, and mental health challenges. Skilled in delivering client-centered care, ethical practice, and culturally competent interventions. Proven ability to build strong rapport with diverse communities and implement effective, resource-informed support strategies.
Overview
5
5
years of professional experience
Work History
Social Prescribing Link Worker
Unison Alberta, Veiner Centre-Medicine Hat, Alberta
12.2024 - Current
- Conduct needs assessments and develops individualized social connection plans for socially isolated seniors.
- Provide referrals, resources, and direct support to help seniors access internal and external community services.
- Assist seniors in navigating complex systems, including attending appointments to reduce access barriers.
- Collaborate with community agencies and professionals to coordinate care and enhance service delivery.
- Advocate for seniors with unmet needs to ensure appropriate, timely, and person-centered support.
Relief Shelter Team Lead
The Mustard Seed Shelter
04.2022 - Current
- Supervise and collaborate with shelter staff to support clients with personal care, life skills, and community reintegration.
- Deliver crisis intervention and de-escalation support to ensure client and staff safety.
- Maintain accurate documentation of client progress, interventions, and care coordination.
- Support clients in accessing housing, healthcare, financial assistance, and other essential community resources.
- Promote client independence through goal setting, skill-building, and fostering a supportive and safe shelter environment.
Case Manager
ARCH Program – MHCHS Medicine Hat
06.2024 - 10.2024
- Conduct ongoing assessments and provide individualized care coordination, monitoring client needs to ensure appropriate supports are in place.
- Maintain accurate, timely, and professional documentation in alignment with agency policies.
- Collaborate with community partners through case conferences to promote integrated, client-centered service delivery.
- Apply evidence-based practices and program guidelines to ensure high-quality, ethical, and consistent care.
- Participate in intake assessments with the Program Manager to determine suitability and appropriate supports for new participants.
Crisis Intervention Worker
Medicine Hat Women Shelter Society
04.2022 - 05.2024
- Build and maintain professional, trauma-informed relationships with clients within a family violence framework.
- Conduct crisis intake assessments, manage helpline calls, and provide one-on-one emotional support to individuals and families fleeing abuse.
- Create a safe, secure, and supportive environment for families by responding sensitively to their immediate needs and safety concerns.
- Provide advocacy and facilitate referrals to appropriate community services, including housing, legal, financial, and counselling supports.
- Maintain accurate and timely documentation, including contact notes, case management reports, and intake/discharge records, in compliance with program standards.
Crisis Intake Worker
The Salvation Army Centre of Hope Shelter
02.2021 - 03.2022
- Conduct client intakes, assessing emotional, physical, and mental health needs to inform individualized support plans.
- Provide crisis intervention and develop action plans to address immediate and long-term client goals.
- Refer clients to appropriate internal and external services, advocating on their behalf to access housing, health, and social supports.
- Collaborate with team members and management to ensure coordinated, client-centered care and service continuity.
- Maintain accurate documentation, complete reports, and actively participate in staff meetings and debriefings.
Education
Bachelor of Social Work Degree -
University of Calgary
07.2025
Social Work Diploma -
Medicine Hat College
Medicine Hat, AB04.2021
Skills
- MS Office (Word, Excel, Outlook, MS Teams)
- Team Collaboration
- Crisis Intervention
- Psychosocial Assessments
- Risk Assessment and Safety Planning
- Reliable and trustworthy
- Strong communication & Relationship building
- Empathy & Active Listening
- Problem resolution & critical thinking
- Client-Centered Case Management
Timeline
Social Prescribing Link Worker
Unison Alberta, Veiner Centre-Medicine Hat, Alberta
12.2024 - Current
Case Manager
ARCH Program – MHCHS Medicine Hat
06.2024 - 10.2024
Relief Shelter Team Lead
The Mustard Seed Shelter
04.2022 - Current
Crisis Intervention Worker
Medicine Hat Women Shelter Society
04.2022 - 05.2024
Crisis Intake Worker
The Salvation Army Centre of Hope Shelter
02.2021 - 03.2022
Bachelor of Social Work Degree -
University of Calgary
Social Work Diploma -
Medicine Hat College
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