Shadora Smith
Toluca Lake
Summary
Highly motivated and self starting, with an extensive background in business management and customer service. Outgoing professional that is eager to leverage skillsets and learn from others.
Overview
20
20
years of professional experience
Work History
Business Management
Brandon O Severs Jr. Inc.
12.2015 - Current
- Oversee the productivity of employees
- Develop and implement budget strategies to keep clients marketable
- Maintain payroll efficiency
- Assist client in finding potential jobs motivate workers through incentives
- Coordinate special events and activities
- Maintain client minutes
- Organization of clients business affairs
Personal Banker
First Bank
02.2022 - 08.2023
- Recommend and explain banking services and products to clients based on their needs
- Manage client bank accounts, including opening and closing accounts, and overseeing transactions
- Present and sell banking services and products to existing and prospective clients
- Refer clients to in-house financial experts and/or relevant bank departments, such as mutual funds, and trust management, when necessary
- Prepare documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary
- Process applications for credit cards, safe deposit boxes, and loan requests
- Verify bank account details upon client request
- Discuss bank policies and procedures and any changes affecting policies and procedures, with clients
- Resolve client queries and complaints
- Perform administrative duties, such as data entry, as needed
- Educate clients on ITM and services
- Assist Money Service Business clients with large cash inventory
Office Assistant
Hollywood Access Inc.
01.2013 - 09.2021
- Maintain inventory of office supplies
- Keep client files organized and updated
- Welcome clients and visitors
- Answer and make phone calls to clients
- Assist and make sure office runs smoothly
- Schedule meeting
- Manager calendars for directors
Personal Chauffeur
Rising Star Transportation Service
07.2013 - 01.2016
- Transport passengers from one location to another (mainly) destinations across state lines
- Responsible for making sure passenger arrives to destination promptly, in a safe, comfortable and efficient manner
- Calculate fares based on distance traveled
- Calculate expenses, balance and budget all books
Cosmetic Sales
Mary Kay
04.2010 - 12.2015
- Maintain weekly, monthly and quarterly sales
- Promote and serve customers, based on specific needs and concerns
- Provide a quality experience and product pertaining to cosmetic needs
- Organize and ran inventory control
Auditing Clerk
Consolidated Resorts
02.2006 - 08.2009
- Audit all reservations for accurate financial records in addition to consumer information
- Responsible for catching all mistakes made by other clerks
- Process payments
- Correspond and maintain orderly relationship with clients, pertaining to specific needs
Customer Relations
Consolidated Resorts
01.2005 - 02.2006
- Correspond and maintain orderly relationship with clients, pertaining to specific needs
- Manage large amounts of incoming calls and customer service inquiries
- Generate daily leads
- Handle customer complaints, provide appropriate solutions and alternatives within proper time limits and constraints
- Meet all personal/sales quota and targets
Education
Bachelor Degree - Theology
Grace Christian College
Loris, SC12.2009
Skills
- Strong leadership skills
- Strong problem solving skills
- Operations and procedures
- Interpersonal skills
- Manage multiple tasks
- Keen problem solving skills
- Self motivated
- Networking skills
- Energizes work environment
Timeline
Personal Banker
First Bank
02.2022 - 08.2023
Business Management
Brandon O Severs Jr. Inc.
12.2015 - Current
Personal Chauffeur
Rising Star Transportation Service
07.2013 - 01.2016
Office Assistant
Hollywood Access Inc.
01.2013 - 09.2021
Cosmetic Sales
Mary Kay
04.2010 - 12.2015
Auditing Clerk
Consolidated Resorts
02.2006 - 08.2009
Customer Relations
Consolidated Resorts
01.2005 - 02.2006
Bachelor Degree - Theology
Grace Christian College
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