Shadman Chowdhury
St. John's,NL
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier and Crew Member
Tim Hortons
08.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Grameenphone Center
06.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Junior Teacher
Megamind Education
01.2021 - 05.2021
- Collaborated with fellow teachers to develop interdisciplinary lessons that reinforced key concepts across multiple subjects.
- Managed classroom behavior effectively, fostering a positive learning environment while maintaining high expectations for all students.
- Participated in ongoing professional development opportunities, staying current on educational trends and research-based instructional strategies.
- Established clear communication channels between school staff, students, and families to support a collaborative educational approach.
Education
BBA - Finance
Memorial University of Newfoundland
St John’s, NL12.2026
Skills
- Product Recommendations
- Payment Processing
- Drawer Balancing
- Customer Assistance
- Customer Service
- Conflict Resolution
- Purchase Assistance
- Product Knowledge
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Certification
3rd position in Dhanmondi Tutorial Annual Science Fair, BASF Experiment Participation Certificate, Marketing With Purpose issued by Microsoft Advertising
Timeline
Cashier and Crew Member
Tim Hortons
08.2022 - Current
Customer Service Representative
Grameenphone Center
06.2021 - 04.2022
Junior Teacher
Megamind Education
01.2021 - 05.2021
BBA - Finance
Memorial University of Newfoundland
Software
Microsoft Word, Microsoft Excel
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