Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Shadman Alvi

Toronto,ON

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Seasonal Associate

Rona+ (Previously Lowe's Home Improvement)
04.2023 - Current
  • Contributed to the whole store's 25.39% quarterly sale of 2023 through my department
  • Received Lowe's red service star award for excellent customer service
  • Worked in multiple departments and proactively with all managers
  • Strong understanding of retail operations, merchandising, inventory management, and customer relationship management

Co-Ordinator

Cloud Skool
02.2022 - 12.2022
  • Tracked records, filed documents and maintained communication between clients to manage office activities
  • Prepared agendas and took notes at meetings to archive proceedings
  • Used job-related software to draft and finalize written correspondence and documentation
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
  • Organized meetings for executives and coordinated availability
  • Recruited, hired, negotiated salaries and supervised staff

Front Desk Staff

Hotel Milina
01.2020 - 08.2021
  • Helped ensure guest satisfaction and experiences are kept at higher standards
  • Assisted them with any inquiries and help with stay related concerns
  • Provide local area information
  • Kept updates on events in town to enhance guest experience by providing timely information on local attractions, activities, and events, contributing to a memorable stay
  • Ensure cash count and shift closing is balanced
  • Help the manager with tasks that are being assigned

Education

B.S. in Computer Science -

Algoma University
12.2025

Skills

  • Time Efficient
  • Cash Register Operation
  • Retail Merchandising
  • Team Player
  • Invoice making
  • Agile
  • Results-driven
  • Strategic thinking
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Product Inspection
  • Positive Customer Engagement
  • Cross-Functional Teamwork

Languages

English
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Seasonal Associate

Rona+ (Previously Lowe's Home Improvement)
04.2023 - Current

Co-Ordinator

Cloud Skool
02.2022 - 12.2022

Front Desk Staff

Hotel Milina
01.2020 - 08.2021

B.S. in Computer Science -

Algoma University

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