Shadma Khan
Peterborough,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance Global Services
04.2022 - 11.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - History
University of Delhi
NEW DELHI09.2021
Skills
- Consultative Sales
- Appointment Scheduling
- Scheduling
- Complaint Resolution
- Client Relations
Languages
English
Full Professional
Timeline
Customer Service Representative
Teleperformance Global Services
04.2022 - 11.2023
Bachelor of Arts - History
University of Delhi
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