Shadia Joseph
Summary
Proven track record in delivering exceptional customer service. Keen attention to detail, proactive easily adaptable to changing business environment and committed to delivering excellence and professionalism.
Overview
19
19
years of professional experience
Work History
Care Support Worker
HG HomeCare
01.2025 - Current
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, enhancing their quality of life.
- Developed and implemented personalized care plans in collaboration with healthcare professionals.
- Monitored client progress and reported changes to appropriate team members.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
- Delivered exceptional customer service to both clients and their families by consistently exceeding expectations.
Food Service
Energy Shack
10.2023 - Current
- Skilled in efficiently preparing and serving food items according to customer preferences and dietary restrictions.
- Experienced in maintaining a clean and organized work area to meet sanitation and safety standards.
- Proven track record of efficiently multitasking in a fast-paced environment.
Receptionist
Revera The Annex
04.2023 - Current
- Maintain order and cleanliness of reception area for professional and inviting atmosphere.
- Manage over 50 calls per day inclusive of residents and incoming calls.
- Greet incoming visitors and provide professionally and friendly, knowledgeable assistance.
- Communicate with individuals entering building to boost security, assist visitors and keep visitor log
- Provide clerical support to company employees by copying, faxing, and filing documents
- Provided exceptional customer service, greeting visitors and assisting with their needs.
- Maintained and updated appointment scheduling system, ensuring accuracy and efficiency.
- Managed and directed all incoming calls and inquiries, ensuring prompt and efficient response.
Loans Officer
St Vincent Cooperative Bank Ltd
10.2006 - 12.2022
- Developed strong relationships with customers through high levels of customer service and maintained relationship with third party.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Proactively identified solutions for customers experiencing credit issues
- Developed and maintained relationships with customers, lenders and other third parties.
- Maintained strict confidentiality of bank records and client information
- Contributed significantly to growth of loan portfolio 10% year over year.
- Attained award for meeting yearly target of $6.5 million
Education
Flight Services - undefined
Seneca College
Toronto01.2024
BSc - Banking and Finance
University of the West Indies
01.2022
Skills
- Excellent Time Management
- Creative Problem Solver
- Confident Team Player
- Strong Analytic Skills
- Excellent Customer Service
- Easily Adaptable
- Quick Learner
- Detailed Oriented
Languages
English
Native or Bilingual
Timeline
Care Support Worker
HG HomeCare
01.2025 - Current
Food Service
Energy Shack
10.2023 - Current
Receptionist
Revera The Annex
04.2023 - Current
Loans Officer
St Vincent Cooperative Bank Ltd
10.2006 - 12.2022
Flight Services - undefined
Seneca College
BSc - Banking and Finance
University of the West Indies