Shadi Pourshirazi
Anaheim
Summary
Experienced healthcare administrator with a strong background in dental institutions, specializing in operations, communications, and patient relations. Proficient in maintaining electronic health records (EHR) and ensuring compliance with HIPAA regulations. Demonstrated ability to deliver exceptional customer service, fostering a welcoming environment for patients. Currently pursuing an MHA at the University of Southern California, seeking to expand expertise in hospital administration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager/Dental Assistant
Diamond Dental & Orthodontics
Lake Elsinore
05.2022 - Current
- Promoted services and programs to support marketing and patient engagement initiatives
- Captured and developed dental X-rays for dentist and hygienist review
- Prepared treatment rooms, ensuring cleanliness, organization, and readiness with necessary dental materials
- Trained and supervised receptionists, fostering skill development and efficiency
- Processed payroll accurately, ensuring timely payment for all employees
- Coordinated office events, promoting team cohesion and morale
Patient Coordinator
Diamond Dental
Lake Elsinore
12.2019 - 05.2021
- Explained treatment plans and procedures clearly for patient understanding
- Addressed patient inquiries and concerns to facilitate informed decision-making
- Provided cost estimates and reviewed payment options for financial transparency
- Maintained accurate, confidential patient records within practice management software
- Coordinated with departments to optimize patient flow and minimize wait times
- Managed patient correspondence, including reminders and follow-up communications
Receptionist
All Dental of Menifee
Murrieta
05.2017 - 02.2018
- Greeted visitors and customers, providing professional and knowledgeable assistance
- Maintained visitor log for facility access to enhance security protocols
- Answered multi-line phone system, efficiently routing calls and delivering messages
- Confirmed appointments, updated client records, and communicated with clients
- Handled cash transactions while maintaining accurate sales and payment records
Education
Bachelor of Arts - History And Literature
California State University Fullerton
Fullerton05-2022
Associate of Arts - History, Social Behavioral Sciences
Irvine Valley College
Irvine, CA12-2019
Masters of Healthcare Administration - Healthcare Adminstration
University of Southern California
Los Angeles, CASkills
- Microsoft Teams
- Microsoft Outlook
- Excel
- Microsoft Word
- Dentrix
- Clio Legal Software
- Time management
- HIPAA
- Anatomy
- Bi-Lingual
Certification
- CPR
- Financial Accounting Course- Harvard Business Review
- Bloodborne Pathogens Certification Course-OSHA Authorized
Timeline
Office Manager/Dental Assistant
Diamond Dental & Orthodontics
05.2022 - Current
Patient Coordinator
Diamond Dental
12.2019 - 05.2021
Receptionist
All Dental of Menifee
05.2017 - 02.2018
Bachelor of Arts - History And Literature
California State University Fullerton
Associate of Arts - History, Social Behavioral Sciences
Irvine Valley College
Masters of Healthcare Administration - Healthcare Adminstration
University of Southern California
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