Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shadi Najafi

Shadi Najafi

Surrey,BC

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience

Work History

Front of House Server

Hydra Estiatorio
11.2021 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
  • Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
  • Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
  • Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.

Office Services Clerk

Dentons LLP Canada
01.2019 - 08.2021
  • Conducting correspondent searches on iManage DeskSite to forward unnamed mail and documents to its proper receiver
  • Ensuring that supplies and services are billed to clients, lawyers, paralegals, and legal assistants by completing a disbursement sheet after every job
  • Creating e-closing books for lawyers and legal assistants by linking necessary documents to an index and creating a USB for clients with covers and labels
  • Creating a template for small USB containers for lawyers, legal assistants, and coworkers for e-closing books to be sent to clients
  • Creating a USB log for coworkers to be able to track down the usage of 8GB, 16GB, and 32GB USB's in the firm
  • Working closely with a Paralegal and Legal Assistant in closing project developments
  • Assisting a paralegal with scanning, copying, and renaming strata lot documents to be sent directly to clients or purchaser's counsel
  • Assisting a legal assistant with creating file folder labels or address labels for documents to be ready for signing or to be couriered out
  • Sending a courier to pick-up, deposit, and certify cheques for paralegals and legal assistants with time sensitive payouts
  • Creating physical files and subfolders for Real Estate transactions
  • Updating Property Tax Reports for Paralegal(s) by creating custom tabs and inserting current documents in existing book
  • Sending out multiple facsimiles to clients or developers ensuring that they receive current statements from Paralegal(s) and Legal Assistant(s).

Office Administrator / IT Coordinator

Xyfon Solutions
06.2014 - 12.2018
  • Excelled in role, requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
  • Coordination and planning of schedules and appointments and organization of meetings
  • Assisted in Procurement and accounting department to meet monthly deadlines
  • Lead list generation and campaign collaboration with marketing department
  • Record expenditures and other bookkeeping duties
  • Coordination, supervision and management of ticket system
  • Assigning tickets based on property level to designated technicians
  • Used word processing, spreadsheets, and database software to prepare reports, memos, and documents
  • Maintain, organize, manage and update office files
  • Processing of accounts receivable and payable
  • Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements
  • Payroll management & administer benefits programs
  • Assist with marketing efforts in collaboration with the marketing team
  • HR management.

Barista/Manager

Pazzo Cafe
06.2011 - 09.2013
  • Improved quality results by studying, evaluating, and re-designing processes; implementing changes, maintaining and improving the appearance of the store and coffee bar
  • Receive and process customer payments
  • Solved customer problems and satisfied customers in various situations also ensuring all team members provide customers with efficient, friendly, superior service on consistent basis
  • Described menu items to customers and suggest products that might appeal to them and their coffee interests and needs
  • Maintained inventory by ordering, receiving and stocking supplies and retail products
  • Prepare and serve foods and hot or cold beverages.

Education

Secondary School -

Skills

  • Wine Knowledge
  • Food presentation
  • Guest Relations
  • Upselling
  • Adaptability
  • Punctuality
  • Table Setting
  • Guest Relations Management
  • Daily specials memorization
  • Banquet Coordination

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Front of House Server

Hydra Estiatorio
11.2021 - Current

Office Services Clerk

Dentons LLP Canada
01.2019 - 08.2021

Office Administrator / IT Coordinator

Xyfon Solutions
06.2014 - 12.2018

Barista/Manager

Pazzo Cafe
06.2011 - 09.2013

Secondary School -

Similar Profiles

CREATE PROFILE
Shadi Najafi