Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Websites
Affiliations
Certification
Timeline
Generic
SHADI EMAMI

SHADI EMAMI

Toronto,Ontario

Summary

Results-driven leader with extensive experience in staff supervision and project management. Proven track record of enhancing customer relations and administrative processes. Exceptional communicator skilled in problem-solving for both customers and team members. Bilingual in Persian, English, and French. Proficient in Microsoft Office applications.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor and Senior Managers' English Translator

Karvanik Rah-e Abrisham
12.2022 - 02.2025
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Maintained accurate records of customer interactions for future reference.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Translated written documents from English to Persian, English to French, and vice versa for a wide variety of topics.
  • Provided simultaneous interpretation for international conferences, workshops, meetings and other events.

Administrative Assistant

Karvanik Rah-e Abrisham
03.2021 - 12.2022
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Conducted research on various topics as requested by management.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Office Intern

Karvanik Rah-e Abrisham Travel Agency and Immigration Company
Tehran, Iran
12.2020 - 03.2021
  • Performed data entry tasks accurately and efficiently.
  • Created spreadsheets in Excel to track customer service inquiries and responses.
  • Provided administrative support to the office staff by answering phones, filing documents, and data entry.
  • Performed research on potential clients, partners, and vendors as requested by supervisors.
  • Copied, sorted and filed records of office activities and business transactions.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.

Education

Master - English Language Teaching

Azad University
Tehran, Iran
01.2022

Bachelor - English Translation

Azad University
Tehran, Iran
01.2017

Skills

  • Customer service
  • Translation services
  • Event coordination
  • File management
  • Effective communication
  • Team leadership
  • Problem solving
  • Email management
  • MS office
  • Multitasking and organization

Personal Information

Canadian Status: Permanent Resident

Languages

Persian
Native/ Bilingual
English
Full Professional
French
Professional

Affiliations

  • 2nd Don of Kickboxing and Muay thai Coach
  • Proud to have won several provincial and national championship titles

Certification

  • ICDL ( Microsoft Office Certificate )
  • IELTS General ( 7.5 )
  • TCF Canada ( Advanced )

Timeline

Customer Service Supervisor and Senior Managers' English Translator

Karvanik Rah-e Abrisham
12.2022 - 02.2025

Administrative Assistant

Karvanik Rah-e Abrisham
03.2021 - 12.2022

Office Intern

Karvanik Rah-e Abrisham Travel Agency and Immigration Company
12.2020 - 03.2021

Master - English Language Teaching

Azad University

Bachelor - English Translation

Azad University

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SHADI EMAMI