Shadhiya Hussain
Pickering,ON
Summary
Results-driven Airline Travel Consultant with 10+ years of experience in the travel and aviation industry. Expertise in booking reservations, providing exceptional customer service, and handling international and domestic travel arrangements. Adept at using GDS systems like Amadeus, Sabre, and Galileo. Strong ability to analyze client needs, offer tailored travel solutions, and ensure seamless travel experiences. Seeking to bring expertise in travel planning, ticketing, and customer satisfaction to a leading airline or travel agency in Canada.
Overview
9
9
years of professional experience
Work History
Travel Supervisor
Carlson Wagonlit
01.2006 - 08.2008
- Assisted customers with flight bookings, itinerary planning, and travel accommodations.
- Used Sabre to process ticketing, cancellations, and rebooking requests.
- Provided expert advice on airline policies, baggage rules, and visa requirements.
- Handled customer complaints efficiently, ensuring a high level of satisfaction.
- Maintained up-to-date knowledge of airline promotions and loyalty programs
- Streamlined travel processes for increased efficiency and reduced costs.
- Developed strong relationships with vendors, negotiating favorable rates and terms for clients.
- Provided Corporate customers such as SHELL and Flour with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Travel Coordinator
Gabo Travels
01.2000 - 12.2004
- Managed multiple client accounts simultaneously while maintaining attention to detail and accuracy in all bookings.
- Helped plan out accommodations and transportation for individual, couple and family clients.
- Generated passenger itineraries with details of timetables and specific locations.
- Assisted clients with obtaining information about tours and destinations.
- Input traveler information into system, resolved schedule conflicts and assessed fees owed to complete trip packages.
- Developed strong relationships with vendors to negotiate exclusive deals for clients, resulting in cost savings and added value.
Travel Assistant
Atlas Lanka Pvt.Ltd
04.1999 - 01.2000
- Input traveler information into system, resolved schedule conflicts and assessed fees owed to complete trip packages.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Delivered exceptional customer service with prompt responses to inquiries while maintaining professional demeanor throughout interactions.
Education
GED -
Sabre
Doha,Qatar06-2008
GED -
Martiott
Doha, Qatar06-2008
GED -
Sabre
Doha, Qatar01-2008
Skills
- Sales proficiency
- Itinerary development
- Teamwork and collaboration
- Hotel reservations
- Problem-solving
- Multitasking Abilities
- Itinerary planning expertise
Accomplishments
- Achieved Customer appreciation Award for effectively helping with urgent travel arrangements during family crisis.
- Obtained certification of appreciation for Team building workshop conducted bt Al Shamel travels (Carlson).
Languages
English
Professional Working
Tamil
Professional Working
Hindi
Limited Working
Timeline
Travel Supervisor
Carlson Wagonlit
01.2006 - 08.2008
Travel Coordinator
Gabo Travels
01.2000 - 12.2004
Travel Assistant
Atlas Lanka Pvt.Ltd
04.1999 - 01.2000
GED -
Sabre
GED -
Martiott
GED -
Sabre
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