Summary
Overview
Work History
Education
Skills
Timeline
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Shadean Brown

Scarborough,Ontario

Summary

Detail-oriented Transit Operator with excellent communication, interpersonal, an creative thinking skills. Aiming to leverage my skills and abilities to continue to learn and grow professionally. Frequently praised as hard-working by my peers, I can be relied upon as a team leader.

Overview

8
8
years of professional experience

Work History

Bus Operator

Toronto Transit Commission
Toronto, ON
03.2023 - Current
  • Manages schedule, timetable, and customer inquiries
  • Completes daily reports covering trip details, vehicle maintenance actions and any reportable incidents
  • Operates vehicle safely in accordance with the Highway Traffic Act to avoid incidents and delays
  • Ensure customer safety through strong situational assessment, and problem-solving abilities during emergency incidents
  • Able to de-escalate dangerous situations through tactful communication
  • Effective at remaining calm, and acts as liaison between CIS/ Transit Control, Supervisors, Special Constables, as well as any other parties involved in the case of an emergency
  • Excels when operating as part of a team to provide the best possible service to the customer
  • Analyze and assesses customer volume, communicating recommendations to supervisors when necessary
  • Minimizes delays by adapting to changing weather and traffic conditions
  • Promotes diversity and inclusion by ensuring customers with disabilities and other physical limitations had sufficient time in boarding and exiting the vehicle to promote customer safety and comfort
  • Patiently provides diplomatic customer service through strong and effective interpersonal skills by offering schedule and route information
  • Able to make recommendations by using local knowledge about area attractions and facility amenities
  • Ensures customer comfort by operating the vehicle safely
  • Maintains positive customer relations by communicating clear and concise announcements for any route or service adjustments.

Courier

FedEx
Mississauga
07.2021 - 03.2023
  • Provide courteous and efficient pick-up and delivery of packages on an assigned route
  • Provide related customer service functions.
  • Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
  • Documented pickups and deliveries and submitted reports after shift.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Coordinated parcel delivery using strong time management skills.

Customer Service Representative

LCBO
Toronto
09.2019 - 03.2020
  • Responsible for greeting each customer upon store entrance
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Educated customers on new products, sales and promotions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with price checks, addressing other inquiries.
  • Assisted customers with product selection, special ordering, purchases, returns, exchanges.

Customer Service Representative

Beck Taxi
Toronto
11.2016 - 06.2018
  • Handled daily incoming calls with the objective of solving both customer concerns and driver issues according to company guidelines and procedure
  • Confirmed customer orders to ensure and guarantee accuracy and timely processing of orders
  • Answered inbound calls, chats and emails to facilitate customer service with the focus on booking transport and answering inquires
  • Strengthened customer retention by offering discount options.
  • Set up and activated customer accounts.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Updated databases with new and modified customer data.

Cosmetician/Sales Consultant

MAC Cosmetics
Toronto
11.2015 - 12.2017
  • Handled daily incoming calls from customers with the focus on booking appointments and answering questions.
  • Conducted detailed consultations with clients prior to performing any treatments or services.
  • Performed rejuvenation techniques on all types of skin and hair.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Monitored client reactions during procedures in order to ensure safety and comfort.
  • Advised clients on home care routines such as cleansing regimens and moisturizing habits.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Up sold new products and products to meet sales targets.
  • Operated cash registers to receive payments from patrons.
  • Trained new staff members on proper application techniques for makeup and skincare products.

Education

Ontario College Diploma - Cosmetics Techniques and Management

Seneca College
01.2015

Skills

  • Proactive and Self-Motivated
  • Efficient Customer-Service Skills
  • Productive Teamwork Skills
  • Effective De-Escalation Techniques and Skills
  • Situational Assessment and Awareness
  • Functional Problem-Solving Skills
  • Verbal and Written Communication Skills
  • Great Critical Thinking Skills

Timeline

Bus Operator

Toronto Transit Commission
03.2023 - Current

Courier

FedEx
07.2021 - 03.2023

Customer Service Representative

LCBO
09.2019 - 03.2020

Customer Service Representative

Beck Taxi
11.2016 - 06.2018

Cosmetician/Sales Consultant

MAC Cosmetics
11.2015 - 12.2017

Ontario College Diploma - Cosmetics Techniques and Management

Seneca College

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Shadean Brown