Shadan Ahmed
Mount Hope,Canada
Summary
Dynamic problem solver with experience at Amazon YHM1, adept at identifying and correcting shipment errors while training associates in safety and productivity. Proven ability to enhance team performance through effective collaboration and coaching. Skilled in Microsoft Office and package scanning, ensuring timely and accurate order fulfillment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Problem solver Outbound Ship Dock
Amazon YHM1
Hamilton, Ontario
02.2022 - Current
- Identification, investigation, and correction of shipment errors through the use of Kickout, Optimize Outbound Problem Solve System (OOPS-PRISM), and scanning packages to ensure that customers' orders are delivered.
- Demonstrate the ability to work effectively in a fast-paced environment, both independently and collaboratively as a team.
- Ship dock ambassador, away team ambassador, give training to associates, considering safety, quality, and productivity culture.
- I was in 2 FC launch (YHM1-YOW3).
Seasonal Associate
Hudson's Bay Retail
Hamilton, Canada
11.2021 - 11.2021
- Assist an average of 80 customers per day in finding or selecting items, and providing recommendations.
- Fulfilled retail clerk duties.
- Handled customer service, including POS.
- Rotating through multiple work centers and providing breaks to other members of the team, to ensure a continuous flow of product.
Customer experience sales and fulfillment associate
Walmart
Hamilton, Canada
04.2020 - 04.2020
- Getting online customer orders ready for pickup to exact specifications.
- Handling phone calls pertaining to customer concerns and questions.
- Working quickly to ensure all customer orders are ready for specific time slots.
- Training coworkers as needed.
- Merchandising and organizing stock inventory.
Education
Bachelor's degree - Business & Management
Tishik University
Erbil, Iraq01.2019
Skills
- Microsoft Office
- Productivity training
- Problem-solving
- Teamwork and collaboration
- Employee coaching
- Package scanning
- Outlook
- Internet research
References
Available Upon Request
Extra Curricular And Volunteer Experience
- Participated in organizing event of Human Rights Day, 12/10/2018
- Participated in organizing International Violence against Women Day Panel, 11/25/2018
- International Conference on Accounting, Business, Economics and Politics (ICABEP 2018)
- Participated in organizing event of International Childhood Cancer Day, 02/22/2018
- Mercy Corner Project at Tishk University organized by Dilnewa Organization, 01/10/2018
- Tishik University Refugees Campaign. Member of organizing team, visited 3 refugees
Certification
- Standard First Aid &CRP/AED Level C (BL)- Canadian Red Cross
- CSA Z1210-17- Intermediate / Cert. #106583967 / Expires Nov 2028
Timeline
Problem solver Outbound Ship Dock
Amazon YHM1
02.2022 - Current
Seasonal Associate
Hudson's Bay Retail
11.2021 - 11.2021
Customer experience sales and fulfillment associate
Walmart
04.2020 - 04.2020
Bachelor's degree - Business & Management
Tishik University