Shada Hicks
Lancaster
Summary
Results-driven Maintenance Assistant Manager with 19 years in facility operations and equipment maintenance. Expertise in managing preventive and corrective maintenance programs, reducing equipment downtime, and ensuring OSHA compliance. Leads cross-functional teams, manages vendor relationships, and executes capital improvement projects, leveraging strong skills in CMMS systems, inventory control, and safety protocols.
Overview
21
21
years of professional experience
Work History
Maintenance Assistant Manager
Rite Aid
Lancaster
08.2020 - 07.2025
- Lead a team of 24 maintenance technicians, ensuring prompt response to equipment breakdowns and facility issues.
- Conduct routine facility inspections, safety audits, and staff training to maintain OSHA compliance.
- Implement scheduled preventive maintenance for conveyor systems, forklifts, dock doors, HVAC, and lighting.
- Manage vendor contracts, budgets, and execution of facility repair and capital projects.
- Coordinate with cross-functional teams and external contractors during large-scale overhauls, maintaining zero operational downtime.
- Oversee daily maintenance operations for a 926,860 sq. ft. distribution facility, ensuring maximum equipment uptime.
- Conducted regular inspections to ensure safety and compliance standards.
Maintenance Technician
Rite Aid
Lancaster
08.2016 - 08.2020
- Performed preventive maintenance on material handling equipment (MHE), safety systems, restrooms, and more.
- Operated and maintained MHE batteries and managed hazardous material disposal throughout the facility.
- Supported inventory control processes and performed data entry for equipment logs.
- Maintained strong communication with vendors and created detailed reports for error logs and equipment activity.
Lead Associate
Rite Aid
Lancaster
12.2011 - 08.2016
- Scheduled work assignments and coordinated daily operations for the seasonal department.
- Trained over 30 associates and conducted productivity and accuracy checks.
- Managed inventory control and data entry to support timely task completion across departments.
Warehouse Puller / Department Trainer
Rite Aid
Lancaster
10.2005 - 12.2011
- Trained new hires and temporary workers on SOPs across pick departments.
- Delivered safety protocol training to ensure compliance and efficient task execution.
- Reinforced company policies and monitored adherence throughout all warehouse operations.
Warehouse Replenisher
United Staffing
Lancaster
11.2004 - 10.2005
- Replenished inventory in pick modules with MHE equipment to ensure timely product availability.
- Executed safe and efficient restocking practices across all zones to maintain operational flow.
Education
High School Diploma -
Ulysses S. Grant High School
Valley Glen, CASkills
- Maintenance strategies
- CMMS (Computerized Maintenance Management Systems)
- OSHA Safety Compliance
- Material Handling Equipment (MHE)
- Inventory control
- Vendor management
- Contract management
- Budget Oversight
- Technical Documentation
- Microsoft Office
- Cross-functional collaboration
- Team Collaboration
Timeline
Maintenance Assistant Manager
Rite Aid
08.2020 - 07.2025
Maintenance Technician
Rite Aid
08.2016 - 08.2020
Lead Associate
Rite Aid
12.2011 - 08.2016
Warehouse Puller / Department Trainer
Rite Aid
10.2005 - 12.2011
Warehouse Replenisher
United Staffing
11.2004 - 10.2005
High School Diploma -
Ulysses S. Grant High School