Shad Ayache
Edmonton
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven track record in enhancing customer satisfaction and driving sales growth through effective problem-solving. Skilled in staff training and budget management, fostering strong relationships for long-term success.
Management professional with track record of effective operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Assistant Manager / Driver
T B Express
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized work environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager /Owner/Operator Truck Driver
Ezee Flo Logistics Ltd.
02.2012 - 11.2024
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Inside Sales Representative
Fountain Tire
02.2010 - 02.2012
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Clerk
Landlord and Tenant Resolution Board
01.2005 - 03.2009
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
Ajax High School
Ajax06-1993
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Conflict resolution
- Workload management
Timeline
Assistant Manager / Driver
T B Express
01.2024 - Current
General Manager /Owner/Operator Truck Driver
Ezee Flo Logistics Ltd.
02.2012 - 11.2024
Inside Sales Representative
Fountain Tire
02.2010 - 02.2012
Clerk
Landlord and Tenant Resolution Board
01.2005 - 03.2009
High School Diploma -
Ajax High School
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