Summary
Overview
Work History
Education
Skills
Timeline
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Shabri Dockery

Stockton

Summary

Passionate and purpose-driven social services professional with over a decade of experience supporting at-risk youth and vulnerable populations in residential treatment, healthcare, and community-based settings. Known for leading with empathy, integrity, and calm under pressure, especially in crisis situations. From guiding youth through emotional regulation and harm reduction to mentoring frontline staff during high-intensity incidents, I’ve dedicated my career to creating safe, supportive environments where individuals can heal, grow, and reclaim control over their lives. Adept at trauma-informed care, de-escalation, individualized planning, and building strong relationships with youth, families, and interdisciplinary teams. I don’t just show up—I lead, listen, and advocate every step of the way.

Overview

14
14
years of professional experience

Work History

Youth Stabilization Support Specialist Shift Lead

Children's Home Of Stockton
09.2023 - Current
  • Supervise and support residential staff to maintain a safe, trauma-informed, and therapeutic environment.
  • Plan and manage a month-long calendar of enrichment activities to promote engagement and reduce AWOL incidents.
  • Create weekly promotional flyers using Canva to encourage youth participation and reinforce harm reduction strategies.
  • Coordinate with vendors and complete purchase orders to secure resources for youth activities and events.
  • Collaborate with case managers and therapists to implement individualized care plans tailored to each youth's needs.
  • Lead psychoeducational groups and one-on-one sessions focusing on life skills, emotional regulation, and social development.
  • Oversee medication administration and provide staff training on medication protocols and documentation.

Patient Coordinator

Casa Del Sol
11.2018 - 11.2021
  • Acted as a key liaison and advocate for patients, ensuring their voices were heard and their needs were met throughout their treatment journey.
  • Coordinated and streamlined communication between patients, interdisciplinary care teams, specialists, and external facilities to guarantee timely and comprehensive care.
  • Provided one-on-one support to patients and their families, helping them understand complex medical procedures, treatment plans, and preventive health strategies.
  • Empowered patients to actively participate in their care by delivering clear, compassionate education on diagnoses, medications, and follow-up steps.
  • Navigated sensitive emotional and social situations with empathy and discretion, offering stability and reassurance in high-stress environments.
  • Collaborated with providers to triage urgent care needs and manage appointment scheduling based on clinical priorities and patient well-being.
  • Assisted with gathering and organizing essential documentation including medical histories, imaging, lab results, and external referrals, ensuring a seamless continuum of care.

Lead Residential Counselor/Safety Officer

Victor Treatment Centers
01.2011 - 10.2018
  • Served as the primary first responder to crisis situations in a high-acuity Level 14 long-term residential treatment facility for at-risk youth with behavioral and emotional challenges.
  • Led physical and emotional crisis interventions with a focus on safety, de-escalation, and trauma-informed care, including direct support during restraints and post-crisis stabilization.
  • Provided hands-on training, coaching, and real-time guidance to residential staff during volatile or high-risk incidents, reinforcing best practices in behavior management and youth safety protocols.
  • Acted as a role model and mentor for staff and residents, maintaining a structured, therapeutic environment while building trusting relationships to promote emotional regulation and behavioral growth.
  • Partnered with clinical teams to contribute to individualized treatment planning and ensure alignment between daily interventions and long-term therapeutic goals.
  • Facilitated group and individual sessions focused on life skills, emotional processing, and pro-social behaviors to prepare residents for eventual reintegration into family or community settings.
  • Maintained rigorous documentation and incident reporting in accordance with licensing standards, internal protocols, and legal requirements.
  • Played a critical role in facility-wide safety and compliance efforts, actively contributing to policy development, emergency preparedness, and continuous staff development.

Education

Bachelor of Science - Correctional Program Support Services

University of Phoenix
Tempe, AZ
10-2028

General Studies

Connecting Waters Charter School
Waterford, CA
06-2017

Skills

  • Crisis Response & De-escalation
  • Trauma-Informed Care & Behavior Management
  • Youth Advocacy & Harm Reduction
  • Staff Coaching & Leadership in High-Stress Settings
  • Group Facilitation & Life Skills Development
  • Individualized Care & Treatment Planning
  • Interdisciplinary Collaboration
  • Patient & Resident Support Services
  • Documentation, Reporting & Compliance
  • Program Coordination & Activity Planning
  • Medication Oversight & Policy Adherence
  • Communication, Empathy & Cultural Competence

Timeline

Youth Stabilization Support Specialist Shift Lead

Children's Home Of Stockton
09.2023 - Current

Patient Coordinator

Casa Del Sol
11.2018 - 11.2021

Lead Residential Counselor/Safety Officer

Victor Treatment Centers
01.2011 - 10.2018

Bachelor of Science - Correctional Program Support Services

University of Phoenix

General Studies

Connecting Waters Charter School

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Shabri Dockery